KLEENMAID WARRANTY TERMS AND CONDITIONS
1. Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid will provide parts and labour to you
the customer as set out herein.
2. Kleenmaid’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
3. The benefits given to you under this Kleenmaid Warranty are in addition to other rights and remedies to which you
may be entitled under the Australian Consumer Law in relation to the Product to which this Kleenmaid Warranty
relates. Subject to the conditions below, the Product is warranted by Kleenmaid and/or its agents to be free from
defects in materials and workmanship for the Warranty Period for normal Domestic Use.
4. Product Identification: -
a. Kleenmaid reserves the right to reject claims for any services or work where you cannot produce for verification
the serial number and a proof of purchase for the Product (including but not limited to the original invoice).
b. This Kleenmaid Warranty will be voided if the serial number for the Product cannot be verified. This is not
intended to exclude, restrict or modify any right or remedy to which you may otherwise be entitled under the
consumer guarantee provisions of the Australian Consumer Law.
c. In the event that a request for repair is made against this Kleenmaid Warranty where the serial number for the
Product cannot be verified or you cannot produce for verification a proof of purchase for the Product (including
but not limited to the original invoice), the repairer will not carry out any repairs on the Product and you will be
charged a service call-out fee.
5. What is covered by this Kleenmaid Warranty: -
a. The Product is covered for faulty workmanship or parts that have failed under normal Domestic Use.
b. Kleenmaid and/or its agents will determine by objective testing if there are any defects in the Product and/or
faulty workmanship.
c. This Kleenmaid Warranty is only applicable if repairs on Products are carried out within Mainland Australia.
d. This Kleenmaid Warranty: -
i. covers a Product purchased as new, manufactured for use in Mainland Australia;
ii. commences from the date of delivery of the Product;
iii. provides for the labour and replacement parts necessary to maintain the Product in good operating condition
as specified in this Kleenmaid Warranty, however, if repair is needed because of Product failure during
normal Domestic Use, Kleenmaid has the option to repair or replace the defective Product or part of the
Product with a product or part of like kind and quality. A replacement part may be new or reconditioned of like
kind and quality and may cost less than the original Product purchased and no charges or refunds will be
made based on the replacement product or part cost difference; and
iv. is only applicable when the Product is used and operated in accordance with the Manufacturer’s instructions.
6. What is not Covered by this Kleenmaid Warranty (excluded):-
a. any damage or failure to or of the Product or part of the Product:
i. due to the Product being inadequately serviced to manufacturer’s recommendations;
ii. resulting from environmental conditions including and not limited to dirt, dust, rodents, insects, rust,
corrosion, salt built-up, of or in any part of the Product;
iii. resulting from excessive use but fair wear and tear is excepted;
iv. resulting from poor installation including and not limited to positioning and externally fitted equipment
such as plumbing and drainage, cabling, antennae or due to incompatibility of connected equipment;
v. caused by overheating as a result of sitting or positioning of the Product, where there is no provision for
adequate ventilation or adequate protection from excessive dust;
vi. if the Product has been dismantled, repaired or serviced by any person other than someone authorised by
Kleenmaid or its agents or representatives;
vii. caused by power surges or spikes, including and not limited to, mains power and telecommunications
connections, or to other unspecified sources, incorrect power current, voltage fluctuation, amperage
fluctuation, rust or corrosion;
viii. if the Product is dropped, collision of the Product with another object, use for which the Product is not
designed, damage to the Product caused by your own negligence, accidental or deliberate misuse of the
Product by you, theft, abuse, vandalism, flood, fire, earthquake, electrical storms or any other act of God
or any war related events; or
ix. due to the introduction of abnormal heat loads to the Product;
b. costs of attendance and testing where no fault or defect covered by the terms of this Kleenmaid Warranty is
identified in the Product;
c. initial setup and installation of the Product;
d. normal maintenance costs and costs incurred through the installation of items listed as requiring periodic
replacement;
e. Products with removed or altered serial numbers;
f. consumables such as but not limited to bulbs/globes, glass, seals, filters, batteries and remote controls;
g. removal and reinstallation of an internal component not performed by an authorised Kleenmaid agent or
representative or authorised service centre;
