35
EN
TROUBLESHOOTING
Issue
Possible cause
Solution approach
The device is not running.
The mains plug is not
plugged into the socket.
Insert the mains plug into
the socket.
The water tank may be full
or incorrectly inserted.
Drain the water from the
water tank or insert it
properly.
Room temperature is lower
than 5°C or higher than
32°C.
This is normal at these
temperatures and not a
fault condition.
Dehumidifying the room
air is not effective.
The room temperature or
humidity is too low.
In the dry season, the
dehumidifiability is
reduced.
The air inlet or outlet is
blocked.
Clean the air inlets and
outlets.
No air is blown out.
The ventilation grille is
blocked.
Clean the ventilation grille.
Unusual noise during
operation.
The dehumidifier is
standing on an uneven
surface.
Place the dehumidifier on
a flat surface.
The ventilation grille is
blocked.
Clean the ventilation grille.
A splashing noise can be
heard.
This is normal. It is a
circulating coolant.
Water escapes.
The connection between
water outlet and drain
pipe is loose.
Tighten the connection.
The drain system is
blocked.
Remove obstructions and
straighten the drain line.
Frost occurs.
The ambient temperature
is low.
This is a normal
phenomenon. The
dehumidifier has an
automatic defrost function.
