23
CLEANING AND MAINTENANCE
Note: always disconnect the appliance at the supply outlet socket before undertaking any cleaning.
•
Except for periodic cleaning of dust, there are no specific requirements for care, other than regular cleaning of the
general appliance. A wipe with a dry cloth is normally sufficient. DO NOT use abrasive cleaners as they can damage
the finish.
• Make sure the heater outlet grille (located next to the switches) are kept clear of dust, pet hair and other airborne
household matter. These should be vacuum cleaned periodically using a brush attachment.
•
If in doubt consult a qualified electrician.
• Excluding fuses, use only genuine manufacturers spare parts available from your supplier.
Important information on maintenance and repairs
• The device has a special fuse. If the fuse has to be replaced, have it replaced by a specialist company with a fuse of
the same type.
•
This product has no user-serviceable parts. Do not attempt to repair this product yourself. Only qualified service
personnel should perform servicing!
TROUBLESHOOTING
Problem
Possible Cause and Suggested Solution
Fire is not switching on.
Ensure mains switch is on.
Replace the fuse in the plug.
Logs glow but flame effect
does not work.
Check to see if the spinning motor is working.
Heater doesn‘t work, but
Power and Heater switches
/ buttons are in the „ON“
position
Turn all switches / buttons to the „OFF“ position and unplug the unit from the wall outlet for
10 minutes. After 10 minutes plug the unit back into wall outlet, and operate as normally.
Fire seems noisy.
There is a level of noise when the flame effect is in use,
caused by a motor that helps generate the effect. This noise will be heard when there is no
other background noise.
There is a higher level of noise associated with the heater motor; this is due to the air flow
required when heat has been selected.
Remote is not operating
Check or replace batteries.
Display shows E1.
The overheating protection has been triggered.
Display shows E2.
The thermostat sensor is defective or disconnected.
