16
11/14
KITCHENAID
®
MAJOR
APPLIANCE LIMITED
WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase including dealer or retailer name and address
IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional
resources, or visit http://kitchenaid.custhelp.com.
2.
All warranty service is provided exclusively by our authorized KitchenAid Service Providers
. In the U.S. and
Canada, direct all requests for warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
http://kitchenaid.custhelp.com
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
For one year from the date of purchase, when this
major appliance is installed, operated and maintained
according to instructions attached to or furnished
with the product, KitchenAid brand of Whirlpool
Corporation or Whirlpool Canada LP (hereafter
“KitchenAid”) will pay for Factory Specified
Replacement Parts and repair labor to correct
defects in materials or workmanship that existed
when this major appliance was purchased, or at its
sole discretion replace the product. In the event of
product replacement, your appliance will be
warranted for the remaining term of the original unit's
warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER
THIS LIMITED WARRANTY SHALL BE PRODUCT
REPAIR AS PROVIDED HEREIN. Service must be
provided by a KitchenAid designated service
company. This limited warranty is valid only in the
United States or Canada and applies only when the
major appliance is used in the country in which it was
purchased. This limited warranty is effective from the
date of original consumer purchase. Proof of original
purchase date is required to obtain service under this
limited warranty.
1.
Commercial, non-residential, multiple-family use, or use inconsistent with published
user, operator or installation instructions.
2.
In-home instruction on how to use your product.
3.
Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes or correction of household electrical or
plumbing (i.e. house wiring, fuses or water inlet hoses).
4.
Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions,
etc.).
5.
Defects or damage caused by the use of non-genuine KitchenAid parts or accessories.
6.
Conversion of products from natural gas or L.P. gas.
7.
Damage from accident, misuse, abuse, fire, floods, acts of God or use with products
not approved by KitchenAid.
8.
Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration or modification of the appliance.
9.
Cosmetic damage including scratches, dents, chips, and other damage to the
appliance finishes unless such damage results from defects in materials and
workmanship and is reported to KitchenAid within 30 days.
10.
Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive
environments including but not limited to high salt concentrations, high moisture or
humidity or exposure to chemicals.
11.
Food or medicine loss due to product failure.
12.
Pick-up or delivery. This product is intended for in-home repair.
13.
Travel or transportation expenses for service in remote locations where an authorized
KitchenAid servicer is not available.
14.
Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim,
decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere
with servicing, removal or replacement of the product.
15.
Service or parts for appliances with original model/serial numbers removed, altered or
not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you
specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this
major appliance, you should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation
of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.
