25
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device or visit
http://kitchenaid.custhelp.com.
In Canada, visit
http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada:
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will
operate
Has a household fuse been blown or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Are the filters not seating in the plenum? Make sure the filters are fully depressing the filter switches.
Has the Start button been pressed for at least 3 seconds? Push and hold the button on the top of the downdraft
vent for at least 3 seconds to complete the cycle needed to start retracting.
Vent does
not retract
Are the filters in place on downdraft vent? When the filters are removed, the microswitch behind the filter is
inactivated. This feature will not allow the vent system to operate until the filter is properly installed.
Are the filters installed correctly? Push the filter in as far as it will go to activate the microswitch behind the filter.
Has the Start button been pressed for at least 3 seconds? Push and hold the button on the top of the downdraft
vent for at least 3 seconds to complete the cycle needed to start retracting.
Is the downdraft correctly secured? Make sure that the vent hood is level and upright. Check it is securely
fastened to the floor and the counter top.
Vent partially
raises
Has an obstruction been interfering with the vent movement? Ensure the cooktop is not interfering with the
downdraft vent movement.
Is the vent level? Level the vent. See the “Install Vent System” section.
Blower does
not operate
Is the vent fully raised? Check that the vent is totally in the up position.
Are the filters installed correctly? Push the filter in as far as it will go to activate the switch behind the filter.
Has the control slider been moved from the Off position? Slide the control slider on the right-hand side of the
downdraft vent to adjust the blower motor speed.
Is the blower installed correctly? See the “Rear Mounting – Blower Motor” section.
Downdraft
not level on
countertop
Is the vent level? Level the vent. See the “Install Vent System” section.
Is the vent raising more in one side? Make sure both of the support legs have the same height from the bottom of
the vent box to the bottom of the support legs. See the “Install Vent System” section.
Vent making
noises
Was the vent recently installed and making grinding noises? Use stainless steel cleaner to remove any residue
left by the white protective film. Ensure nothing is blocking path of vent.
Is there noise due to moving air? Ensure the installation of the product is fully into the cutout and no gap in the
middle of it.
