21
Before calling for assistance or service, please check “Troubleshooting” on pages 19 and 20. It may
save you the cost of a service call. If you still need help, follow these instructions.
If you need assistance or service
Call the KitchenAid Consumer Assistance
Center toll free:
1-800-422-1230.
When calling:
Please know the purchase date, and
the complete model and serial number
of your appliance (see page 2). This information will
help us to better respond to your request.
We will provide you with:
•
Use and maintenance procedures.
•
Installation information.
•
Features and specifications on our full line of
appliances.
•
Accessory and repair parts sales.
•
Do-it-yourself repair help.
•
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
•
Referrals to local dealers, service companies, and
repair parts distributors.
KitchenAid service technicians are trained
to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the authorized KitchenAid service
company in your area, you can also look in your
telephone directory Yellow Pages.
If you need replacement parts …
If you need to order replacement parts, we recom-
mend that you only use factory authorized parts.
These parts will fit right and work right, because
they are made with the same precision used to
build every new KITCHENAID
®
appliance. To locate
factory authorized replacement parts in your area,
call our Consumer Assistance Center telephone
number or your nearest authorized service center.
For further assistance …
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and KitchenAid have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program (MACAP).
MACAP is a group of independent consumer experts
that voices consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform us
of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
R e q u e s t i n g A s s i s t a n c e o r S e r v i c e
Summary of Contents for KEYS677E
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