17
Troubleshooting guide
BEFORE CONTACTING AFTER-SALES SERVICE…
Performance problems often result from little things you can find and fix yourself without tools of any
kind.
PROBLEM
SOLUTION
The appliance is not working:
‑Is the power cable plugged into a live socket
with the proper voltage?
‑Have you checked the protection devices and
fuses of the electrical system in your home?
If there is water in the defrost pan:
‑This is normal in hot, damp weather. The pan
can even be half full. Make sure the appliance is
level so that the water does not overflow.
If the edges of the appliance cabinet, which
come in contact with the door seal, are warm
to the touch:
‑This is normal in hot weather and when the
compressor is running.
If the light does not work:
‑Have you checked the protection devices and
fuses of the electrical system in your home?
‑Is the power cable plugged into a live socket
with the proper voltage?
‑In case the LEDs are broken the user must call
the Service for exchange of the same type
available only at our After‑sales Service Centers
or authorized dealers.
If the motor seems to run too much:
‑Motor running time depends on different
things: number of door openings, amount of
food stored, temperature of the room, setting of
the temperature controls.
‑Is the condenser (back the appliance) free of
dust and fluff?
‑Are the door properly closed?
‑Are the door seals properly fitted?
‑On hot days or if the room is warm, the motor
naturally runs longer.
‑If the appliance door has been left open for a
while or if large amounts of food have been
stored, the motor will run longer in order to cool
down the interior of the appliance.
If the appliance temperature is too high:
‑Are the appliance controls correctly set?
‑Has a large amount of food been added to the
appliance?
‑Check that the door is not opened too often.
‑Check that the door close properly.
If the doors do not open and close properly:
‑Check that food packages are not blocking the
door.
‑Check that the internal parts or automatic
icemaker are not out of position.
‑Check that the door seals are not dirty or sticky.
‑Ensure the appliance is level.
