13
REQUESTING ASSISTANCE OR SERVICE
If you need assistance or service in U.S.A.
Call the KitchenAid Customer Interaction Center toll-free at
1-800-253-1301. Our consultants are available to assist you.
When calling: Please know the purchase date, and the complete
model and serial number of your appliance. This information will
help us better respond to your request.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, service companies, and repair parts
distributors
KitchenAid designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the designated service company in your area, you can
also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting specifi-
cations used to build every new KitchenAid appliance.
To locate factory-authorized parts in your area, call our Customer
Interaction Center telephone number, your nearest authorized
service center, or 1-800-442-1111.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
Customer Interaction Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
If you need assistance or service in Canada
For product related questions, please call the KitchenAid Canada
Inc. Customer Interaction Center toll free:
1-800-461-5681
Monday to Friday 8:00 a.m. – 6:00 p.m. (EST).
Saturday 8:30 a.m. – 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Referrals to local dealers
For parts, accessories and service in Canada
Call
1-800-807-6777.
KitchenAid Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada Inc. with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada, Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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