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Where you have purchased a product online your legal rights will be governed by the
Electronic Communications and Transactions Act, 2002 and you will be entitled to the
following:
- Within 7 days after conclusion of the transaction or after delivery: you may cancel your
purchase without reason and without penalty.
- Within 30 days of the date of cancellation of the transaction: you will be entitled to
receive a refund, if you have already made payment.
- You will only be liable for the direct costs of returning the product to the Guarantor.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty
rights of the end-customer against the seller of the product.
1) SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b)
which a consumer has purchased from a seller or a company of the KitchenAid-Group
within the following countries: U.K., Ireland, or South Africa, or the United Arab Emirates
(UAE).
b) The Guarantee period depends on the purchased product and is as follows:
5KCG8433 Two years full guarantee from date of purchase.
5KCG8433 (Artisan) Five years full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a
consumer purchased the product from a dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this
Guarantee, at the choice of the Guarantor, if a defect occurs during the Guarantee
period:
- Repair of the defective product or product part, or
- Replacement of the defective product or product part. If a product is no longer
available, the Guarantor is entitled to exchange the product for a product of equal or
higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to
contact the country specific KitchenAid service centres or the Guarantor directly at
KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.:
CONSUMERCARE. [email protected]
Email-Address IRELAND:
Toll Free Number U.K. & IRELAND:
00 800 381 040 26
FOR SOUTH-AFRICA:
Our local KitchenAid Distributor:
KitchenAid Africa
PO Box 52102
V&A Waterfront
Cape Town
8002
TERMS OF KITCHENAID GUARANTEE
("GUARANTEE")
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