16
INSTALLATION
OPERATION
Troubleshooting
If your shade is not operating correctly:
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First review the guide that came with your control device.
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Refer to the following troubleshooting procedures below for the specific solutions for your shade.
If questions remain, please contact the Kirsch® Consumer Support at 1-844-KIRSCH2 (844-547-7242).
Problem
The shade will not fit into the installation brackets.
Solution
If the shading has a battery wand, check that the wand is not interfering with the installation brackets.
Check that the installation brackets are level and aligned. Shim (provided) the installation brackets to level the
headrail, if necessary.
Be sure the heads of the screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade into the Brackets” — Page 9.
Problem
The shade does not operate using the manual control button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside the manual control button housing
should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size satellite battery wand are correctly
inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand, or DC power supply is securely
connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets.
Problem
The shade is not responding to the Automation remote.
Solution
IMPORTANT:
A shade will not operate until it is joined to a group. See “Joining a Shade to a Group” — Page 14.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The LEDs that backlight the remote
should come on full bright when
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STOP is pressed.
Problem
The shade is operating slowly or does not raise or lower completely.
Solution
The batteries may be low in the battery wand, satellite battery pack, or C-size battery wand. Check the battery
orientation or replace the batteries.
Check that the battery wand, satellite battery pack, C-size satellite battery wand, or DC power supply is securely
connected to the power cable and the cables are not pinched or caught in the headrail or installation brackets.
Shade limits may need to be reset. See “Basic Reset” — Page 15.
Test shade by operating it with the manual control button. Check that the fabric stacks up evenly into the headrail.
Problem
Shade raises unevenly.
Solution
Adjust one or more of the bottom cord stops to level the bottom of the shade.
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Lift up the bottom of the shade to access the cord stops.
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Push the cap of the cord stop and slide the stop up or down. Be sure the lift cord and ladder cord are secure.
