Page 30
SYMPTOM
POSSIBLE REASON
COURSE OF ACTION
STATIONARY USE
Unit does not find satellite.
(STATUS light flashes red or green.)
Did not hold ON/SEARCH button for
3 FULL SECONDS
.
Hold ON/SEARCH button for
3 FULL SECONDS
.
STATUS light flashes orange.
Before search: bad coax connection.
After unsuccessful search
(approximately 25 minutes):
obstruction in line of sight
between antenna and satellite.
Check external coax connections.
Verify coax cable is connected to
correct port on receiver.
Move vehicle to have unobstructed
view of southern sky.
STATUS light does not stop rapidly flashing
red and green.
Self check failed: potential motor problem.
Call KING at (952) 922-6889.
STATUS light does not turn on or is dim.
Bad power source (low voltage).
Bad power or controller cable
connection at antenna unit.
Bad controller cable connection at controller.
Call KING at (952) 922-6889.
STATUS light is steady green but no picture.
Satellite receiver is off or requires reset.
KING Dome is factory set for DIRECTV Single
Satellite 101 and you have a different service.
Turn receiver on or reset.
Configure the KING Dome for your
service (page 13).
Antenna begins searching but then shuts off
by itself.
Low voltage/power.
Charge batteries.
Install AC to DC power converter
to power KING Dome and supply
consistent voltage.
IN-MOTION USE
Picture freezes, pixelates, or is
temporarily lost.
Objects such as bridges, buildings, and trees
may temporarily block signal from reaching the
antenna.
Problem will stop when objects no
longer block signal.
STATUS light is steady green but no picture.
Satellite receiver is off or requires reset.
KING Dome is factory set for DIRECTV Single
Satellite 101 and you have a different service.
Turn receiver on or reset.
Configure the KING Dome for your
service (page 13).
Section 7
TROUBLESHOOTING
