Kinetik TD2 Series, User Manual

Page: 13 / 28

12
Troubleshooting
Problem Check points Possible solution
The unit does not switch on
No output stimulus/sensation
Are both gel pads stuck on the skin
properly?
Re-attach the gel pads correctly.
Are the gel pads overlapped? Separate and stick them to the skin
again (at lease 4-6 inches apart).
Are the gel pads dirty? Clean the gel pads with a damp, lint
free cloth.
Is intensity too weak? Use a higher intensity level.
Are both gel pads positioned properly? Change the position of the gel pads.
Is the device fully charged? Charge the device using the supplied
USB cable.
Is the cable properly connected? Firmly connect the cable.
Have you removed the transparent
protective film from the gel pads?
Remove the protective film.
Output stimulus/sensation is weak
The skin becomes red and/or you feel
a stabbing pain
Is the intensity too high? Choose a lower intensity or different
program.
Are you using the pads on the same
site every time?
Re-position the pads. If at any time you
feel pain or discomfort stop use
immediately.
Are the gel pads too dry? Please gently wipe with a damp, lint
free cloth and then re-apply.
Are both gel pads stuck onto the skin
properly?
Ensure the pads are stuck securely
on the skin.
Are the gel pads dirty? Please clean the gel pad using a damp,
lint free cloth.
Is the surface of the gel pads scratched? Please replace them with new gel pads.