WARRANTY
CRASH REPLACEMENT POLICY
CARING FOR YOUR TRAINER
By purchasing the Kinetic Trainer you’ve made an investment in a top-
quality piece of equipment. When used according to the manufacturer’s
instructions and cared for with common sense, your Kinetic trainer will
provide a lifetime of training. Store the trainer indoors, out of the rain
and away from temperature extremes. Since sweat is corrosive, you can
extend the life of your trainer by wiping it off after your workout.
Kinetic trainers come with a lifetime warranty on the frame and the
resistance unit to the original owner.
However, we understand that accidents can happen involving our
products, so we also offer a crash replacement policy for incidents
not covered by our lifetime warranty. Here is how it works: Kinetic will
replace any part or parts on your Kinetic Trainer that are damaged due
to an accident, regardless of the cause of that accident, and within
reason for a $50.00 cost plus the cost of parts and shipping charges.
We reserve the right to reject any product that has been so severely
damaged that it cannot be rebuilt. To be eligible, you must complete the
warranty registration process online. Crash replacement repairs require
warranty information and the serial number of your unit. This crash
replacement policy and its related charge may be subject to change
without notice.
To process a claim, please call our
Customer Service Hotline at 877-
226-7824 or email us at [email protected]
. You will be given
instructions for returning the product to us. In some cases replacement
parts may be shipped to you.
Kinetic by Kurt offers the original owner a lifetime warranty against
manufacturing defects for the frame and the resistance unit. This
warranty is not applicable to damage caused by misuse, abuse, neglect,
accident or unauthorized modification of materials or parts. If the unit is
disassembled by the consumer, this warranty is void. There are no other
warranties, expressed or implied.
It is the responsibility of the purchaser to file a warranty card via mail
or on-line with Kinetic in the event that repairs are needed. It is also the
responsibility of the purchaser to retain receipts for proof of purchase in
the event that repairs are needed. No warranty repairs will be accepted
without the warranty registration and the serial number of the trainer
located on the resistance unit.
WARRANTY REGISTRATION
Please complete the warranty within 30 days of purchase at
www.kurtkinetic.com.
WARRANTY CLAIMS/REPLACEMENT PARTS
If you experience problems with your trainer, please call our
Customer
Service Hotline at 877-226-7824 or email us at kineticbykurt@kurt.
com
. To help us handle your call as efficiently as possible, please have
your trainer’s serial number ready to give to the customer service
representative.
After determining what repairs or replacement parts may be needed, you
will be provided with procedures for returning your product to Kinetic.
In some cases replacement parts may be shipped directly to you,
depending on the nature of the problem.
RECORD THE SERIAL NUMBER OF YOUR KINETIC TRAINER HERE
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www.kurtkinetic.com
