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9. Troubleshooting
If there are any problems which cannot be rectified immediately, contact Kinesis technical support.
Problem
Cause
Remedy
The tablet does not turn on
The battery is flat
Check that tablet is fully charged.
The sensor does not connect
The sensor is turned off
Check that sensor is switched on.
The sensor does not turn on
The battery is flat
Check that sensor is fully charged.
If problem persists, close down the tablet and reboot.
The test keeps failing
Sensors are not firmly fastened
Ensure sensors are firmly and securely fastened to the patient’s shin.
Sensors are not correctly
positioned
Ensure sensors are oriented correctly with the socket facing down
and the logo facing out, the right sensor on the right leg and the left
sensor on the left leg
