Kinesis MAXIM USB, User Manual

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18
T
ECHNICAL
S
UPPORT
, A
CCESSORIES
& R
EPAIRS
What to do first
If you have questions about installing or operating your Kinesis keyboard, first
review the relevant sections of this User’s Manual. You may also find useful
information and answers to frequently asked questions on Kinesis’ web site at
www.kinesis.com.
Contacting Kinesis Technical Support
Contact Kinesis technical support only after you have read the entire user’s
manual and still have problems or unanswered questions. You may contact
Kinesis Technical Support by E-mail (tech@kinesis.com), fax (425-402-8181),
or phone (425-402-8100). Kinesis toll-free sales number is not available for
technical support calls. Technical support hours for voice phone are 8:00am to
4:30pm Pacific time.
When you contact Kinesis, be prepared to document your purchase date, as well
as your keyboard model and serial numbers. Also know the brand and model of
your computer and your computer’s operating system.
Purchasing Kinesis Accessories
You should have received information about available accessories in the box
with your Kinesis keyboard. If you do not have this information, or if you just
have questions, please contact your local dealer or Kinesis Sales at 800-454-
6374, or visit our web site at http://www.kinesis.com.
Authorized Repair
If your keyboard needs factory repair, you must first obtain an authorization
number (RMA) from Technical Support at Kinesis. The keyboard may be
repaired by authorized, qualified personnel only. Unauthorized opening of the
keyboard and inexpert repairs may invalidate your warranty.
Getting an RMA number prior to keyboard repair
For any repair, whether or not it is covered by your warranty, you must contact
Kinesis to explain the problem, provide certain information, and get an RMA
number to write on your package. Packages sent to Kinesis without first
obtaining an RMA number may be refused and any repair work cannot
commence without information and instructions from the owner.