9. Troubleshooting
This is a list of basic problems and their possible causes which may occur when using QuickPresent air.
Please apply the provided solutions. If the problem cannot be solved, please contact your dealer.
Problem
Cause
Solution
No video transmission via WHD
1. Transmitter not paired with receiver
1. Pair transmitter with receiver accor-
ding to instructions
2. Distance between 60GHz receiver too
large / obstacles between transmitter
and receiver
2. Ensure direct line-of-sight and correct
distance between transmitter and
receiver
3. No video signal available at input of
QuickPresent air
3. Check video source and input
selection
4. 60GHz receiver not supplied with
current (at least 2A)
4. Use correct USB voltage source
(at least 2A)
Transmitted video is disrupted, fails
1.
Distance of 60Ghz transmission path
between transmitter and receiver too
large
1. Ensure direct line-of-sight and correct
distance between transmitter and
receiver
- use local HDMI output instead of
transmission path
2. HDMI cable defective
2. Replace HDMI cable
Device automatically switches to other
inputs
Automatic input selection is enabled
Reset DIP switch
Transmission of mobile devices not
possible
1. Mobile device is not connected with
WLAN of QuickPresent air
(Mind the frequency! Not all mobile
devices support 5GHz.)
1. Connect mobile device with WLAN of
QuickPresent air
(If necessary, reset hotspot to 2.4GHz
– see 2.1.2)
2. WLAN of QuickPresent air is
deactivated
2. Activate WLAN of QuickPresent air
via DIP switch (see 2.1.2)
Video signal connected via HDMI is
identified (blue push-button) but not
transmitted
EDID handshake between receiver connec-
ted via WHD and QuickPresent air cannot
be established. Red LED at receiver flashes.
Select video/audio resolution supported
by WHD kit (see table above)
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* The scope of supply for QuickPresent Air Lite does not include batteries
