Troubleshooting
Problem
Possible Reason
Solution
Vehicle needs a push to go
forward
Poor wire connection
Check if the battery connectors
Contact Customer service if
necessary
“Dead spot” on motor
Contact customer service
Loud grinding sound or clicking
sound from the motor or gear box
Damaged motor or gear box
Contact customer service
Battery cannot be charged
Disconnected / Badly connected
battery
Reconnect the battery
Disconnected / Badly connected
charger
plugged into the power source
and connected to the charging
port
Charger not working
Contact customer service
Vehicle does not stop
Damaged equipment
Contact customer service
Charger becomes warm
during charging
Normal
N/A
IF YOU HAVE ANY DIFFICULTIES DURING THE INSTALLATION OF THIS PRODUCT, PLEASE CONTACT US
AT 1-800-946-6151 BEFORE RETURNING IT. WE CERTAINLY CAN HELP YOU TO FIX THE PROBLEM.
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