Ok, you have read all the fine print on the opposing page describing the warranty on a Solo X Subwoofer, (enough there
to make even Judge Judy happy) but what does it all mean? Well, let's just lay it all out in as simple of terms as possi-
ble.
The Solo X is a high performance machine that is built to take gobs of power, play extremely loud and create enough
low bass to rattle the fillings out of your friend's teeth who lives in the next county. It is built using the finest materials
and highest degree of workmanship we have available. It is the NASCAR of subwoofers…designed to be driven hard
into all four corners…and we are sure you will drive it just that way!
With all that being said…we know some of you will still be able to break this product…it is a plain and simple fact. When
you build an extreme product to be used by extreme people these people can and will find the breaking point…just like
Tony Stewart snapping a rod in a motor.
That is why we designed the Solo X to have a permanently mounted BAM (Basket And Motor) assembly with a replace-
able soft parts assembly, the SPAIR (Simple Pull Apart Insertable Replacement), so that when you find the breaking
point (and if you can still hear or feel) you can re-build it on the spot. If you read the big poster that came with your
woofer (you did…right?) you know Sam & Sid told you this thing weighs more than a Mini Cooper (well…really it weighs
in at near 100 pounds). The BAM which is about 90% of the weight in a Solo X stays mounted in your enclosure AND in
your car; you simply exchange the much lighter SPAIR. This saves you all the fun of wrestling with the entire Solo X and
the ENORMOUS costs of shipping a 100 pound woofer to Stillwater, Oklahoma.
The SPAIR and all the parts contained within it are not covered under warranty. This includes:
¾
Burnt, Shucked, Bent, Unraveled or Open Voice Coils.
¾
Torn, Ripped or Punctured Surrounds.
¾
Torn, Ripped or Punctured Cones.
¾
Torn, Ripped or Punctured Spiders.
¾
Burnt or Frayed Tinsel Leads.
We also do not warranty the SPAIR for:
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Wear and Tear under normal use.
¾
Product damaged due to abuse.
¾
Damage to Vehicle and/or other components of the sound system.
¾
Scattered, Smothered, Covered and Chunked units.
The SPAIR and BAM are not covered under warranty for any damage due to shipping or improper packaging.
So what will KICKER cover under warranty?
¾
Poor or misaligned glue joints.
¾
Poor or misaligned parts.
¾
Material, Machining or Assembly flaws with the BAM.
So in a nut-shell if and when you break it (which takes A LOT) you simply return the soft parts assembly (the SPAIR) to
your local dealer and purchase another SPAIR.
Special Note:
OK that all sounds pretty black and white but we are KICKER and we know stuff happens. If your Solo X
stops working and after pulling the SPAIR you find a failure other than that mentioned above that you feel is a manufac-
turing defect or poor workmanship you may call Stillwater Designs (KICKER) for a RMA (Return Merchandise
Authorization). You will then have to wrestle the big unit, meaning the Solo X Subwoofer, (BAM and SPAIR both) and
pack them in the original shipping container that you got at the time of purchase. You
MUST
use the original packing to
protect the unit during shipping!!! You will be responsible for the freight charges.
After receiving your Solo X and examining it, one of three things will happen.
¾
If a problem is found that is indeed covered under warranty, we will repair the unit and return it to you at no
additional charge.
¾
If no problem is found we will return the unit to you and you will be responsible for the freight charge.
¾
If a problem is found that is not covered under the warranty as described in the warranty statements, you will be
charged for the cost of the repair and freight charge to return the unit to you.
SOLOX Limited Warranty
