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The RMA number must be clearly marked on the outside of the
package. Please return only defective components. The return
of functioning items increases your return freight charges. Non-
defective items will be returned freight collect to you. For example,
if a subwoofer is defective, only return the defective subwoofer, not
the entire enclosure. Include a copy of the original receipt with the
purchase date clearly visible, and a “proof-of-purchase” statement
listing the Customer’s name, Dealer’s name and invoice number, and
product purchased. Warranty expiration on items without proof-of-
purchase will be determined from the type of sale and manufacturing
date code. Freight must be prepaid; items sent freight-collect, or
COD, will be refused.
WHAT IS NOT COVERED?
This warranty is valid only if the product is used for the purpose for
which it was designed. It does not cover:
o Damage due to improper installation
o Subsequent damage to other components
o Damage caused by exposure to moisture, excessive heat,
chemical cleaners, and/or UV radiation
o Damage through negligence, misuse, accident or abuse. Repeated
returns for the same damage may be considered abuse
o Any cost or expense related to the removal or reinstallation of
product
o Speakers damaged due to amplifier clipping or distortion
o Items previously repaired or modified by any unauthorized repair
facility
o Return shipping on non-defective items
o Products with tampered or missing barcode labels
o Products with tampered or missing serial numbers
o Products returned without a Return Merchandise Authorization
(RMA) number
o Products purchased from an UNAUTHORIZED dealer
o Freight Damage
o The cost of shipping product to KICKER
o Service performed by anyone other than KICKER
HOW LONG WILL IT TAKE?
KICKER strives to maintain a goal of one-week service for all
acoustics (subwoofers, midrange drivers, tweeters, crossovers, etc)
returns. Delays may be incurred if lack of replacement inventory or
parts is encountered. Failure to follow these steps may void your
warranty. Any questions can be directed to the KICKER Customer
Service Department at (405) 624-8510. Contact your International
KICKER dealer or distributor concerning specific procedures for your
country’s warranty policies.
