KHADAS Tone2, Quick Start Manual

Page: 17 / 20

Troubleshooting Guide
The Volume Knob is unresponsive and flashing full-white when I turn it.
It has been locked, triple-press it to unlock.
My Android phone can’t detect Tone2, the power LED remains off, and USB-C is
plugged-in correctly.
Go to ‘Settings’ and enable the ‘USB-OTG’ feature, most phones have this off by default.
My Tone2 is connected to my PC and I’m playing a song but there’s no sound!
Check your computer’s sound-output device, switch from ‘Speakers’ to the ‘Tone2’.
Secondly, check that your Tone2’s input mode is set to ‘USB’ or ‘Auto’.
Help! I’ve connected my PC to the Tone2 and the lights are on, but my computer
cannot detect it!
Ensure that you’ve plugged your USB-C cable into the USB-C port labelled ‘USB’.
I cannot hear any sound from Tone2 when playing music through the S/PDIF input.
Check to ensure that your music is not DSD formatted. The ‘S/PDIF’ input does not
support playback of DSD music.
HID volume control does not work when playing non-DSD formatted audio and the
input source is set to USB input.
Please check if there is more than one audio player running simultaneously on your
playback device. In such cases, the HID volume control command will only be sent to one
of the audio players. Close additional audio players, only open one audio player when
using your Tone2.