9 [EN]
Check the filter every week and clean at least every two weeks. The filter can either be cleaned using a vacuum cleaner
or in warm, soapy water below 40°C. Make sure that the filter is completely dry before reinserting back into the
dehumidifier.
Dehumidifier storage
When storing the dehumidifier please store in its plastic bag or original box to protect the dehumidifier from dust. If you
are not storing in its box then please store out of direct sunlight.
8. TROUBLESHOOTING
Check the following before contacting technical support:
Problem
Cause
Solution
The unit does not work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the container.
The water container has not been replaced correctly.
Place the water container in the correct position.
The air filter is clogged.
Clean the air filter.
The temperature in the room where the dehumidifier is
operating is too low.
The machine does not dehumidify below 1°C, it is highly
unlikely at that temperature that there is any moisture to
remove anyway.
The relative humidity in the room where the dehumidifier is
operating is too low.
The dehumidifier dries down to the target relative humidity
set and then goes into fan only mode until the relative
humidity goes above the set point again.
The dehumidifier works,
but reduces the relative
humidity
insufficiently/there is little
water in the water tank.
The house is too large. This dehumidifier can dry up to
about a small five bedroom house.
We recommend using a dehumidifier with a greater
capacity.
There are too many sources of moisture. Bathing,
washing, drying clothes and cooking all puts moisture into
the air. Portable gas heating can add too much moisture
into the air for a dehumidifier.
We recommend using a dehumidifier with a greater
capacity. Consider using a different heat source to a
portable gas heater.
There is too much ventilation.
Reduce ventilation (e.g. close windows and shut doors.)
The air filter is blocked and the reduce air flow is effecting
performance.
Clean the air filter.
The windows were clear
and now condensation
has returned.
The outside air temperature has dropped and the windows
are colder.
Use the dehumidifier on Maximum and run it 24 hours a
day.
I cannot remove the
condensation from my
windows, even in
Maximum mode.
The surface temperature of the windows is too low for a
dehumidifier to prevent condensation. Common with
single glazed windows and when the outside air
temperature drops below freezing.
Keep running the dehumidifier on Maximum 24 hours a
day and when the air temperature outside increases the
windows should clear of condensation.
Dehumidifier is blowing
out warm air.
The dried air is passed over a heating element before it is
blown into the room as part of the dehumidification
process.
This is normal, a dehumidifier is not an air cooler.
Problem
Cause
Solution
Knocking noise coming
from the dehumidifier
Motor that rotates the desiccant wheel is low on
lubrication.
Run the dehumidifier in Laundry mode for two days to
increase the lubrication, if fault persists then call Keystone.
Alarm light on
continuously
Restricted airflow to the dehumidifier or temperature below
freezing.
Clean the filter and make sure that the unit is more than
30cm from a wall. If the temperature is below freezing
then use the dehumidifier when the space warms up
again.
Alarm light flashing
Restricted airflow to the dehumidifier.
Clean the filter and make sure that the unit is more than
30cm from a wall.
Never use the dehumidifier without the air filter.
