6.1 - Problem Solving
If you are having problems with your
Keyspan USB to Serial Adapter in Mac OS X
, please
read the following instructions to assist you in troubleshooting your Keyspan adapter.
Hardware Troubleshooting
Step 1
-
Use the Keyspan Serial Assistant
Launch the
Keyspan Serial Assistant
application. When you open the
Keyspan Serial
Assistant
application, you should see your Keyspan adapter in the list of available adapters.
If you do not see your adapter, please contact Keyspan Technical Support for further assistance.
Otherwise, skip ahead to
Step 2
.
Software/Serial Device Troubleshooting
Step 2
-
Is Your Serial Device Mac OS X Compatible
Check to make certain that your serial device is compatible with
Mac OS X
.
If your device
is not
compatible with Mac OS X, please read the
'classic' Mac OS Serial Ports &
Serial Devices
section in this manual for more information
.
If your device is compatible with Mac OS X, please proceed to
Step 3.
Step 3
-
Check The Physical Connections
Make certain that your serial device is powered on and is properly connected to the Keyspan Serial
Adapter.
Proceed to
Step 4
...
(continued on next page...)
Keyspan:USB Serial Adapter for Mac OS X-v2.x User Manual
This User Manual applies to the Keyspan USB Serial Adapter Software for
Mac OS X
.
Rev 05jul15
Page 12
