Keys Fitness HealthTrainer 502t, Owner'S Manual, Page: 20 / 29

Troubleshooting Guide
Treadmill will not start .
1. Is the Safety Key inserted into the treadmill Console?
2. Make sure the power cord is plugged into a surge protector, the surge protector is plugged into a properly
grounded outlet, and the surge protector is turned on. (Refer to “Power Requirements” on page 12).
3. Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has tripped. Wait
five minutes and then press the switch back in.
4. Check the house electrical breaker box and the circuit breaker for the room where the treadmill is located.
If it has tripped, reset or have an electrician replace the breaker in home.
5. Have an electrician check for inadequate voltage at the outlet.
Treadmill loses power during use.
1. Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has tripped. Wait
five minutes and then press the switch back in.
2. Check the house electrical breaker box and the circuit breaker for the room where the treadmill is located.
If it has tripped, reset or have an electrician replace the breaker in home.
3. If the treadmill still will not operate, please call Keys Customer Service at (888) 340-0482.
Treadmill walking belt slows during use .
1. Check to make sure the treadmill is securely plugged into an UL-listed surge protector, rated at 15 amps,
with a 14-gauge cord of five feet or less and the surge protector is securely plugged into the outlet.
2. If treadmill still will not operate, please call Keys Customer Service at (888) 340-0482.
Treadmill walking belt slips or is not centered on rear roller .
1. Refer to “Belt Adjustment and Tension” section on page 17.
2. Need help? Call Keys Customer Service at (888) 340-0482.
Treadmill Error Messages .
Your treadmill is equipped with a software package that enables error messages to be displayed when there is
a problem.
To avoid possible damage to the treadmill and the possibility of injury, do not operate the treadmill
until the problem is corrected. Call Keys Customer Service at (888) 340-0482. Or, see “Error Messages”
on page 21 of this Owners Manual.
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