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SECTION 4
Troubleshooting
Situation
Brewer does not
have power
Brewer will not brew
Solution
•
Plug Brewer into an independent outlet.
•
Check to be sure that it is plugged in securely.
•
Plug into a different outlet.
•
Reset your home’s circuit breaker if necessary.
•
Make sure that the Power Button has
been turned on.
•
After placing the K-Cup in the K-Cup Holder, make
sure the Handle is pushed down securely and the
LCD Control Center reads “READY TO BREW” with
the three cup size buttons blinking, then press the
Small Cup, Small Mug or Large Mug.
•
If the LCD Control Center indicates “ADD
WATER”, add water to the Water Reservoir or
make sure the Water Reservoir is seated
properly in its base.
•
If the LCD Control Center indicates “ADD WATER”
even after refilling, contact Customer Service at
1.866.901.BREW (2739).
•
The Exit Needle may be clogged (refer to page 13).
Situation
Brewing a partial cup
The time is not
displayed on the LCD
Message Center
My brewer shuts
off or turns on
automatically
Solution
•
The Exit Needle may be clogged (refer to page 13).
•
Clean the K-Cup Holder if necessary and rinse
under faucet (refer to page 12).
•
The Water Reservoir may have been removed
during brewing. Replace the Water Reservoir
and perform a water brew without a K-Cup.
•
“De-Scale” the Brewer (refer to page 13).
•
If you have repeated the de-scale procedure on
your Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
•
The time will not be displayed on the LCD
unless you have set it. To set the clock, follow
the procedure on page 10.
•
If power is interrupted to the Brewer, you will
need to set the clock again using the procedure
on page 10.
•
Check to make sure that the Auto Off Timer
and/or On/Off Time features have not been set.
To do this, press the Menu Button below “MENU”
and scroll through the programming options.
“OFF” should be displayed for Auto Off Timer and
On/Off. If “OFF” is not displayed, follow
directions on page 10 to reset.
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
