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All copyrights and other intellectual property rights for this troubleshooting document are owned by JVC KENWOOD
Corporation.

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Disclaimer

Neither the whole nor any part of the information contained within, or the product described in this document, may be
adapted or reproduced in any material or electronic form without the prior written consent of JVC KENWOOD Corporation.
This troubleshooting document is supplied on an “as-is” basis and no warranty is made, either express or implied, as to its
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JVC KENWOOD Corporation will not accept any claim for damages whatsoever arising as a result of use or failure of this
driver.
The information in this troubleshooting document is subject to change without notice.

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Summary of Contents for KPG-36X

Page 1: ...Troubleshooting KPG 36X KPG 46X 2018 Version 1 10 Last Updated April 2018 Language English Type M B5A 2782 00 ...

Page 2: ...he United States and or other countries All other product names referenced herein are trademarks or registered trademarks of their respective manufacturers Disclaimer Neither the whole nor any part of the information contained within or the product described in this document may be adapted or reproduced in any material or electronic form without the prior written consent of JVC KENWOOD Corporation...

Page 3: ...od_Type_1_USB_Driver What do I do if KPG 36X or KPG 46X does not work properly on my PC Although the cause cannot be specified the problem may be overcome by one of the following methods Solution 1 Make sure that the installation of KPG 36X or KPG 46X driver has completed successfully Solution 2 If there are multiple USB ports on the PC connect KPG 36X or KPG 46X to a different USB port If a USB p...

Page 4: ...ick Command Prompt in the searched program list and then click Run as Administrator The command prompt starts 5 Enter the following commands and then start the Device Manager set devmgr_show_nonpresent_devices 1 cd c windows system32 start devmgmt msc 6 Right click Silicon Labs CP210x USB to UART Bridge COMx in the Device Manager Ports COM LPT and then select Properties 7 Click the Port Settings t...

Page 5: ...esent_devices 1 cd c windows system32 start devmgmt msc 6 Click the View menu in the Device Manager and then click Show hidden devices 7 Right click the unused port you wish to delete and then select Uninstall The Confirm Device Uninstall dialog box appears Confirm the message and if you agree to proceed to the next step click the OK button to delete the selected port Be careful not to delete nece...

Page 6: ...stall If uninstalling the UART Driver click Windows Driver Package Silicon Laboratories silabenm Ports mm dd yyyy x x x x and then select Uninstall 4 For Windows 7 and Windows 8 1 All devices using this driver will be removed Do you wish to continue appears and clicking the Yes button will complete the uninstallation For Windows 10 This app and its related info will be uninstalled appears and clic...

Page 7: ...oceed to the next step click the OK button to delete the selected port Be careful not to delete necessary devices Note The administrative privilege is required to do the above operations Is KPG 36X or KPG 46X equivalent to the serial cable KPG 22A KPG 36A KPG 43A or KPG 46A in terms of the time required for writing and reading data If sliding the SW of KPG 36X or KPG 46X to USB the time required f...

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