31
Problem
Possible Causes
What To Do
My burner goes out
when I let go of the
control.
• Not holding the control knob in
for long enough.
• ‘Flame supervision Device (FSD)’ is operating.
Hold in the control for approximately 5 to 10
seconds after the burner has lit. Releasing the
control too soon will extinguish the flame.
The flame goes out
at low settings.
• Low gas pressure.
• Settings may need adjusting.
• The gas supply pressure may be low. Check this
with your approved service agent.
• The low setting may have been adjusted
incorrectly. Check this with your approved
service agent.
My burners do not
turn down much
(when running on
bottled gas or LPG)
• Burners need adjusting.
• Your burners may not have been adjusted
correctly. Check this with your approved service
agent.
There are
objectionable
odours
• Protective coatings from
manufacture are burning off,
this is normal
• During first time use, a small amount of
smoke or odours will be noticeable from the
Oven or Grill. This is the protection to prevent
corrosion burning off. It should disappear after
approximately 15 minutes.
• Call your approved service agent.
The top oven
cannot be
turned on.
No power.
Make sure the cooker is connected to the mains
socket and the socket is switched on. Check
whether there is a power outage in your home
or area. If you’ve checked everything and the
problem persists, call a qualified technician.
The main oven
cannot be
turned on.
• No power.
• The oven is set to an Auto
cooking mode ( ).
• Make sure the cooker is connected to the mains
socket and the socket is switched on. Check
whether there is a power outage in your home
or area. If you’ve checked everything and the
problem persists, call a qualified technician.
• Unlock the display then press the ‘+’ and ‘-’
buttons at the same time to select manual
cooking .
The glass has been
scratched.
Unsuitable, abrasive scourer or
cleaning products being used.
Do not use harsh abrasive cleaners or sharp metal
scrapers to clean the glass.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
expanding/shrinking differently).
This is normal for cookware and does not indicate
a fault.
The oven
temperature is too
high or too low.
Wrong temperature selected / or
the wrong shelf position was used.
Check that the recommended temperatures
and shelf position are being used. Be prepared
to adjust the temperature up or down. If the
temperature needed is critical use an oven
thermometer.
The interior lighting
lamp does not
light.
The oven must be on for the lamp to light. If
the lamp is defective you can change it. (See
"Replacing the Oven Lamp" section.)
Kenwood Free Standing Dual Fuel Double Oven KDGC66S19 Manual.indd 31
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