Kenwood DRV-A601W, Instruction Manual

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52
Troubleshooting
Blurred Image (Video)
Unable to insert SD card
SD card does not
release from the devices
Video files can not be played
The device comes with a protective lens cover for the
camera lens, be sure to remove it. Wipe the lens with a soft
cloth until any debris/stains are removed. Clean your vehicles
windshield where the camera is placed.
Make sure the metal portion of the memory card faces the
screen side. Once inserted, push the card until a CLICK
sound is heard.
The device releases the SD Card by pressing the SD card
forward. By applying the pressure on the SD card, a small
click sound will be made.
If you are unable to remove the SD card, use the edge
of a small coin to push forward until the click sound is made.
The device video files are recorded in .MOV format.
These files may not be played on your computer if you do
not have a suitable video player installed.
Video files jump when they
are being played
The photos come out blurry
The total video recording
time is only a few minutes
long
The memory card that the device recommends for best
quality is the UHS type 3 SD Card.
If your computer does not recognize the video files, try
another computer to view the recorded video. Copy the
video file on to the computer and allow for the computer
video player rather than the device Playback feature.
Be sure to hold the device still while you take your photo.
Reminder: The photo is not taken unless you have heard the
shutter click. Also make sure the protective lens cover is
removed and the lenses are clean.
You may have a small amount of available space left for your
SD card. Back up all the files you need from the SD card.
Only AFTER you back up all the files you need, format
the SD card with the device.
I cannot save my video f iles
to my computer through the
USB storage feature
The functions have been optimized to work properly with
both Windows and Mac computers. Please reboot your
computers. Make sure the device is connected properly.
The suction cup does not
attach to the surface Be sure the protective f ilm on the suction cup has been
removed. Before you place it, make sure the surface is clean
and smooth. Wipe down the surface and add a small amount
of moisture to the suction cup to allow for a stronger bond.
Do not apply on a non-smooth surface or an area with paint.