TROUBLE - SHOOTING
The following table lists possible problems and their likely causes. Most of these will require a professional
serviceman and we recommend that this work be performed by an Authorised Technician. If a problem cannot
be solved after referring to this table, please call the Retailer from whom the appliance was purchased. Refer to
your Warranty Card for details of Warranty cover.
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Pilot will not light and there is
no strong blue spark
Faulty electrode wire or wire
connection(s).
Make sure wire is not shorting and
connections are firm at each end.
Pilot will not light even
though there is a strong blue
spark.
Air in pilot pipeline.
Repeat starting attempts until air is
cleared.
Incorrect lighting procedure.
Follow the instructions in this manual.
No gas supply at heater.
Check for closed gas valve(s) or faulty
gas supply lines.
Pilot filter or jet blocked.
Replace the filter in control valve.
Clean jet.
No fuel in LPG system.
Replenish LPG supply.
Smell of flue gas in the room.
Flue gas spilling from the
draught diverter at the rear of the
heater.
Check for flue blockage, negative air
pressure in the room or circumstances
causing down-draught.
Smell of gas in the room
Pipe fittings may be leaking.
Check all joints for leaks, including
the gas supply system, the pilot light
supply tube, the main burner supply
tube and all connections to the control
valve and pressure reducing valve
(NG models). Use ONLY a proper
leak check solution. NEVER USE AN
OPEN FLAME TO CHECK FOR
LEAKS.
A thin coating of black soot
forms inside the glass.
Combustion air supply restricted.
Check all joints for leaks, including
the gas supply system, the pilot light
supply tube, the main burner supply
tube and all connections to the control
valve and pressure reducing valve
(NG models). Use ONLY a proper
leak check solution. NEVER USE AN
OPEN FLAME TO CHECK FOR
LEAKS.
A thin coating of black soot
forms inside the glass.
Combustion air supply restricted.
Clean all primary and secondary air
passageways.
Over-supply of gas.
Adjust gas delivery pressure at test
point.
Logs out of position.
Arrange logs correctly.
A white coating forms inside
the glass.
Residues of new logs being
burned off.
Follow glass cleaning directions under
Cleaning Instructions.
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