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In North America, technical support is available to all registered users of Kensington
products. You may find the answer to your problem in the Frequently Asked Questions
(FAQ) section of the Support area on the Kensington Web site:
www.kensington.com
.
There is no charge for technical support except long distance charges where applicable.
See the last page of this manual for contact information.
• Call from a phone where you have access to your computer.
•
Be prepared to provide the following information:
-
Name, address, and telephone number
-
The name of the Kensington product
-
Make and model of your computer
-
Your system software and version
-
Symptoms of the problem and what led to them
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Register your Kensington product online at
www.kensington.com
. At the bottom of
the Web page, select
Register products
.
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• Compact Flash Card [Types I and II]
• IBM
Microdrive
• SmartMedia
Card
• MultiMediaCard
• Secure Digital Card
• Memory
Stick
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The Kensington Card Reader can transfer data at up to 480 Megabits per second. If
your computer, operating system, and USB port (and USB hub if you use one) support
USB 2.0, your card reader will automatically use this high-speed transfer. If not, your
card reader will still work, but at the USB 1.1 full speed of 12 Megabits per second.
With USB 2.0, the transfer rate is limited by the read/write speed of the flash memory
card.
Hardware built before April 2002 usually supports USB 1.1. If your computer has USB
1.1 ports built in, you can purchase a USB 2.0 plug-in card. The following operating sys-
tems support USB 2.0: Windows 2000 with Microsoft USB driver version 5.1.2600.0,
Windows XP with Service Pack 3 or higher, and Mac OS 10.2.2 or higher.
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