35
Before You Call
CONCERN POTENTIAL CAUSE
COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is
not making
any ice.
•
Ice maker is turned off.
• Refrigerator is not
connected to water line or
water valve is not open.
• The water supply line is
kinked.
•
The water filter is not
seated properly.
•
The water filter may be
clogged with foreign
material.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Turn on ice maker. For the freezer ice
maker, lower the wire signal arm.
• Connect the unit to the household
water supply and ensure the supply
valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
•
Remove and re-install the water filter.
Be sure to push the filter firmly so that
you hear it lock solidly into position.
• If water dispenses slowly or not at
all, or if the filter is six months old or
older, it should be replaced.
•
Turn off household water line valve.
Remove valve. Ensure that valve is not
a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you
expect.
•
The water filter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Freezer control is set
too warm (freezer ice
maker).
• Freezer ice makers will produce
approximately 2.5 pounds of ice every
24 hours depending on usage conditions.
• If water dispenses slower than normal,
or if the filter is six months old or
older, it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
•
Turn off household water line valve.
Remove valve. Ensure that valve is not
a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
• Set freezer control to colder setting
to improve performance of the ice
maker (freezer ice maker). Allow 24
hours for temperature to stabilize.
Freezer ice
maker will not
stop making
ice.
• Ice maker wire signal
arm is being held down
by some package in the
freezer that has fallen
against the ice maker.
• Move the item and release wire signal
arm. Remove any ice cubes that may
have frozen together over the wire
signal arm.