31
BEFORE CALLING FOR SERVICE (continued)
TROUBLESHOOTING GUIDE
Problem
Possible Cause
Solutions
Water in the washer
drains slowly or not at
all, or the
display shows:
Drain hose is kinked, pinched, or clogged.
The drain pump filter is clogged.
Drain discharge is more than 96 inches
above bottom of washer.
Make sure the drain hose is free of clogs, kinks,
etc., and is not pinched behind or under the
washer.
Clean the drain pump filter. See Maintenance in
the Care and Cleaning section.
Adjust or repair drain. Maximum drain height is
96 inches.
Washer fills with water
slowly or not at all, or
the display shows:
Water supply faucets are not open fully.
Water line hoses are kinked, pinched, or
crushed.
Water inlet filters are clogged.
Water supply pressure to faucet or house is
too low.
Water supply connected with leak-limiting
hoses.
Make sure that the water faucets are fully open.
Make sure the hoses are not kinked or pinched.
Be careful when moving the washer during
cleaning and maintenance
Clean the inlet filters. See Maintenance in the
Care and Cleaning section.
Check another faucet in the house to make sure
that household water pressure is adequate and
flow is not restricted.
Hoses designed to limit leaks can trip falsely
and prevent the washer from filling. The use of
leak limiting hoses is not recommended.
Cycle won’t start, or the
display shows:
The door is not closed properly.
Make sure that the door is closed properly and
press the START/PAUSE button. After starting
a cycle, it may take a few moments before the
drum begins to turn or spin. The washer will not
operate unless the door is locked.
If the door is closed and locked and the open
door error message is displayed, call
for service.
The display shows:
Load is too small.
Load is out of balance.
Add 1 or 2 similar items to help balance the load.
The washer has an imbalance detection and
correction system. If individual heavy articles are
loaded (bath mat, bath robe, etc.) and the imbal-
ance is too great, the washer will make several
attempts to restart the spin cycle. If an imbalance
is still detected, the washer will stop and the error
code will display.
The display shows:
Control error.
Unplug the washer and wait 60 seconds. Reconnect
power and try again. If the error reappears, call for
service.
The display shows:
Water level is too high due to a faulty
water valve.
Close the water faucets, unplug the washer, and
call for service.
The display shows:
The water level sensor is not working
correctly.
Close the water faucets, unplug the washer, and
call for service.
The display shows:
A motor error has occurred.
Allow the washer to stand for 30 minutes and
then restart the cycle. If the LE error code per-
sists, call for service.
The display shows:
A power failure has occurred.
If the power to the washer has been interrupted
during a cycle, the PF error code will display
the next time the washer is turned ON. This will
alert you to the fact that the previous cycle may
not have been completed. Select any cycle to
clear the error code and use the washer.
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage.
