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Kenmore 796.5197 Series, Use & Care Manual, Page: 25 / 33

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25

TROUBLESHOOTING

FAQS: FREQUENTLY ASKED QUESTIONS

Q:

Can the pedestal washer and the front-loading washer be run at the same time?

A:

Yes. The pedestal washer is designed to operate simultaneously under compatible Kenmore front-
loading washers produced after 2009. It is not designed for operation under Kenmore top-loading 
washers, Kenmore dryers, non-compatible appliances, or as a standalone unit. 
For more information regarding compatibility, see the pedestal washer product pages at the website 

www.Kenmore.com

Q:

How much clothing can be loaded in the pedestal washer?

A:

The tub is designed to hold a maximum of 4 lb. (One thick bath towel weighs about one pound when 
dry.) Do not overload the washer tub. The clothing should fit loosely into the tub and the lid should 
close easily.

Q:

How much detergent, softener, or bleach should be used per load?
How/when is it added to the machine?

A:

Detergent:

•  The pedestal washer requires very little detergent. Most normal loads only require 1 tsp (5 g) of HE 

detergent. Use a maximum of 2 tsp (10 g) of HE detergent. Do not use a full detergent pod.

•  Pour the detergent in the measuring device/dispenser provided with the machine. Place the 

dispenser in the tub with the clothing before beginning the cycle.

• If the dispenser is missing, place the 1–2 tsp. (5–10 g) detergent directly into the tub.
• For more information, see Detergent and Dispenser Use.

Fabric Softener:

•  Use ¼ the amount recommended by the manufacturer for a normal load. Use the dispenser 

provided with the machine. For instructions, see Using Fabric Softener.

Bleach:

•  Do not use liquid or powdered bleach to launder items in the pedestal washer. To safely and 

effectively launder items using bleach, use the bleach dispenser in the front-loading washer.

Q:

Can I slide the drawer out while the cycle is running?

A:

No. The drawer locks for safety during operation. Pause the cycle to open the drawer.

Q:

What if I want to add an item after I've started the cycle?

A:

Press the Start/Pause button to pause the cycle. After the drawer unlocks, add the item and press 
Start/Pause to restart the cycle. Wash performance may be affected if the item is added after the 
first few minutes.

Q:

How do I dry out the tub after the cycle is finished?

How do I keep the tub free from mildew and odors?

A:

For best care, wipe the lid and tub dry with a soft cloth or towel after use. Leave the drawer and the 
lid open to allow maximum air circulation after use. Run the Clean Washer cycle once a month or 
more frequently as needed. TCL is displayed after every 30 cycles as a reminder.

Summary of Contents for 796.5197 Series

Page 1: ...11 Sears Brands Management Corporation Hoffman Estates IL 60179 U S A www kenmore com Sears Canada Inc Toronto Ontario Canada M5B 2C3 www sears ca Use Care Guide Manual de Uso y Cuidado English Español color number número de color Para obtener los mejores resultados deberá utilizarse un detergente HE para lavadoras de alta baja espuma high ency ...

Page 2: ... during the product warranty period we will provide a full refund or a prorated refund any time after the product warranty period expires Purchase your Master Protection Agreement today Some limitations and exclusions apply For prices and additional information in the U S A call 1 800 827 6655 Coverage in Canada varies on some items For full details call Sears Canada at 1 800 361 6665 Sears Instal...

Page 3: ...f the hot water system has not been used for such a period before using the washer turn on all hot water faucets and let the water flow from each for several minutes This will release any accumulated hydrogen gas As the gas is flammable do not smoke or use an open flame during this time Do not allow children to play on or in the washer Close supervision of children is necessary when the washer is ...

Page 4: ...ve the skills to carry out To reduce the risk of fire electric shock or injury to persons when using this appliance follow basic precautions including the following Refer to INSTALLATION INSTRUCTIONS for detailed grounding procedures Installation instructions are packed with the washer for installer s reference If the washer is moved to a new location have it checked and reinstalled by a qualified...

Page 5: ...ically grounded by a qualified service person in accordance with local codes to prevent shock hazard and assure stability during operation The washer is heavy Two or more people may be needed to install and move the appliance Failure to do so can result in back or other injury Store and install the washer where it will not be exposed to temperatures below freezing or exposed to outdoor weather con...

Page 6: ...o persons or death Keep laundry products out of children s reach To prevent injury to persons observe all warnings on product labels Failure to comply with these warnings could result in serious injury to persons or death Remove the lid to the washing compartment before your washer is removed from service or discarded to avoid the danger of children or small animals getting trapped inside Failure ...

Page 7: ...REMOTE CONTROL Don t want to bend down to reach the controls Set cycles with the touch of a button on the available remote control Included accessory on some models or available for purchase online or in stores Drawer Lid Top Cover Leveling feet Leg Support Stacking Switch Control panel Included Accessory 2 Inlet Hoses Short 2 Inlet Hose Y Connectors Drain Hose Y Connector Drain Hose Non Skid Pads...

Page 8: ... have a proper outlet installed by a qualified service technician This pedestal washer must be installed underneath a matching front loading Kenmore model 796 washing machine manufactured after 2009 The 29 wide machine must be stacked under a 29 wide compatible Kenmore front loading washer The 27 wide machine must be stacked under a 27 wide compatible Kenmore front loading washer The pedestal wash...

Page 9: ...over about 180 degrees Cover the upper hole with the top cover and install 4 short screws included in packing box to fix it in place Top cover Short screws WARNING The top cover must be installed to avoid the risk of electric shock or short circuit Failure to do so can cause serious injury fire electric shock or death 4 Make sure the leveling legs on the front loading washer are fully retracted be...

Page 10: ...Clamp Drain Y Connector For narrow standpipes insert hybrid dryer drain hose in center of drain connector DO NOT insert dryer drain hose further than 1 inch 2 5 cm Use tie straps to keep hoses in place Required for water inlet Item Qty Y Connector 2 Short inlet hose 2 Long inlet hose 4 Long inlet hoses sold separately See Features and Benefits section for purchase information Required for water in...

Page 11: ... and check the water temperature to make sure you ve connected the hoses to the correct faucets 4 Attach the water lines to the back of the washer Attach the hot water line to one of the provided inlet Y connectors Attach the short water line from the Y connector to the full size washer inlet Then attach the long water line from the Y connector to the pedestal washer inlet Repeat with the cold wat...

Page 12: ... with the installation materials in the foam block in the tub to secure the drain hoses to each other and to the drain See Overview of Connections for details If your drain is a standpipe fasten the drain hoses to the standpipe with the tie strap provided Drain Hose NOTE Normal height of the end of the hoses should be approximately 35 47 90 120 cm from the floor Do not install the end of the drain...

Page 13: ...ne on the pedestal washer use the leveling feet on the pedestal washer to level both The full size washing machine s leveling feet should be minimized and the locknuts turned counterclockwise to secure them Use the leveling feet only when you level the washing machine If you raise the leveling feet unnecessarily it may cause abnormal vibration of the washing machine USING NON SKID PADS OPTIONAL If...

Page 14: ...rheated wires If necessary use a new UL listed 3 prong adapter or 3 wire extension cord with a 3 prong grounding plug rated at no less than the branch circuit Do not use an extension cord longer than three feet Failure to follow these warnings can cause serious injury fire electric shock or death The outlet must be grounded in accordance with current wiring codes and regulations Time delay fuse or...

Page 15: ...cycle selector v button to illuminate the display B CYCLE SELECTOR BUTTON Press this button to select the desired cycle Once the desired cycle has been selected the standard presets will appear in the display These settings can be adjusted using the cycle setting buttons any time before starting the cycle NOTE To protect your clothing not all settings are available on all cycle selections C START ...

Page 16: ...buttons NOTE Not all options are available on all cycles A different chime will sound and the light will not turn on if the selection is not allowed 6 BEGIN CYCLE Press down gently on the lid handle until it clicks and slide the pedestal washer drawer closed Press START PAUSE to begin the cycle The drawer locks and the washer starts the cycle If the START PAUSE button is not pressed within 4 minut...

Page 17: ... the corresponding wash cycle will turn on See page 19 OPERATING THE WASHER for more details on operating methods Normal Use this cycle to wash lightly soiled normal items except delicate fabrics such as wool or silk NOTE Pressing the START PAUSE button without selecting a cycle will cause the NORMAL cycle to begin immediately using the default settings Delicates Use this cycle to wash delicate it...

Page 18: ...er button can be used Once the washer has shut off the Power button will allow the machine to be turned ON but the controls will still be locked When the controls are locked CL will display alternately with the estimated time remaining Press and hold the Extra Rinse button for 3 seconds to activate or deactivate Control Lock NOTE Once the controls are locked they must be manually unlocked to resto...

Page 19: ...licate items Lint Type Some fabrics attract and bind lint to them while others give off lint in the laundry process Avoid mixing these lint collectors and lint producers in the same load Mixing these fabrics results in pilling and linting on the lint collectors For example lint collector knit sweater lint producer terry cloth towels SORT LAUNDRY By Colors By Soil By Fabric By Lint White Heavy Deli...

Page 20: ...ld be used NOTE Extra care must be exercised when using 2X and 3X concentrated detergents because even a little bit extra can contribute to the problems mentioned above Detergents designated as HE compatible may not provide optimal results USING THE DETERGENT 1 Slide the drawer open open the lid and add the garments into the tub 2 Measure the detergent with the detergent dispenser and pour it into...

Page 21: ...t except for the POWER button the other functions are disabled Once the Control Lock function is disabled the LED will turn off D CYCLE STATUS INDICATOR These LEDs will illuminate when a cycle is selected to indicate which stages will run When a cycle is running the LED for the active stage will blink and the LEDs for the remaining stages will remain steady Once a stage is complete the LED will tu...

Page 22: ... is present 1 Remove any clothing from the tub 2 Dilute 1 4 cup of liquid chlorine bleach in 1 quart of water and pour the mixture in the tub Do not use any more than 1 4 cup of liquid bleach Do not let bleach sit in the tub for a long period before running the Clean Washer cycle NOTE For other tub cleaning products follow the cleaner manufacturer s instructions and recommendations 3 Close the lid...

Page 23: ...OTE An IE message may blink on the display when the water pressure is weak or an inlet filter is clogged with dirt Clean the inlet filter WARNING Unplug the power cord and turn off the faucets before cleaning Failure to do so may cause electric shock Do not use the washing machine without the inlet filters If you use the washing machine without the inlet filters it will cause leaks and product malf...

Page 24: ...1 800 469 4663 Canada If the number of the phone you are using is on file and is associated with your washer you will be quickly relayed to a Kenmore Connect Team agent Only use the Kenmore Connect feature when instructed to do so by the Kenmore Connect Team agent HOLD the mouthpiece of your phone over the power button when instructed to do so by the call center no more than one inch from but not ...

Page 25: ... dispenser in the tub with the clothing before beginning the cycle If the dispenser is missing place the 1 2 tsp 5 10 g detergent directly into the tub For more information see Detergent and Dispenser Use Fabric Softener Use the amount recommended by the manufacturer for a normal load Use the dispenser provided with the machine For instructions see Using Fabric Softener Bleach Do not use liquid or...

Page 26: ...in pipes are clogged The washer pumps out water very rapidly Check for water backing up out of the drain pipe during drain If water is seen coming out of the drain check for proper drain hose installation and check for restrictions in the drain Contact a plumber to repair drain pipe Drain hose has come out of drain connector or is not inserted far enough Tie drain hose to inlet hose or standpipe t...

Page 27: ... not turn ON Power cord is not properly plugged in Make sure that the plug is plugged securely into a grounded 3 prong 120 VAC 60 Hz outlet House fuse is blown circuit breaker has tripped or power outage has occurred Reset circuit breaker or replace fuse Do not increase fuse capacity If the problem is a circuit overload have it corrected by a qualified electrician Wash cycle time is longer than us...

Page 28: ...utton is not pressed within 4 minutes Extremely low water pressure Check another faucet in the house to make sure that household water pressure is adequate Washer is too cold If the washer has been exposed to temperatures below freezing for an extended period of time allow it to warm up before pressing the POWER button Otherwise the display will not come on Washer not filling properly Filter clogg...

Page 29: ...nd tougher stains may require the extra cleaning power of the features on the front loading washer Previously set stains Articles that have previously been washed may have stains that have been set These stains may be difficult to remove and may require hand washing or pre treating to aid in stain removal Water leaks every load Hoses not installed correctly Hybrid dryer drain hose not installed pr...

Page 30: ... gallons of water through the hose to flush the water supply lines If flow is too low contact a plumber to have the water lines repaired Water supply connected with leak limiting hoses Hoses designed to limit leaks can trip falsely and prevent the washer from filling The use of leak limiting hoses is not recommended Washer will not turn on Power cord is not properly plugged in House fuse is blown ...

Page 31: ...ue to a faulty water valve Close the water faucets unplug the washer and call for service The display shows The water level sensor is not working correctly Close the water faucets unplug the washer and call for service The display shows A motor error has occurred Allow the washer to stand for 30 minutes and then restart the cycle If the LE error code persists call for service The display shows It ...

Page 32: ...iscoloration or surface rust resulting from accident alteration abuse misuse or use for other than its intended purpose 7 Damage to or failure of this appliance including discoloration or surface rust caused by the use of detergents cleaners chemicals or utensils other than those recommended in all instructions supplied with the product 8 Damage to or failure of parts or systems resulting from una...

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