47
TROUBLESHOOTING GUIDE
Problem
Possible Cause & Solution
Water is not
dispensing.
New installation or water line recently connected.
•
Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and
contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
The dispenser panel is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
The dispenser is not set for water dispensing.
• The dispenser can be set for ice or water. Make certain that the control panel is set for the
proper operation. Press the Water button on the control panel to dispense water.
Refrigerator or freezer doors are not closed properly.
• Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.
•
After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately
five minutes) to remove trapped air and contaminants from the system. Do not dispense
the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for
cycles of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning.
Resulting in reduced water flow. Straighten or repair the water supply line and arrange it
to prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.
•
Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If
the problem persists, it may be necessary to contact a plumber.
Water is dispensing
slowly.
Water filter has been exhausted.
•
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.
•
Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. If the problem persists, it may be necessary to
contact a plumber.
Low house water supply pressure.
•
The water pressure must be between 20 and 120 psi on models without a water filter and
between 40 and 120 psi on models with a water filter. If the problem persists, it may be
necessary to contact a plumber.
Dispenser is
dispensing warm
water.
Refrigerator was recently installed.
• Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.
•
Depending on your specific model, the water storage capacity will range from
approximately 20 to 30 oz.
Dispenser has not been used for several hours.
•
If the dispenser has not been used for several hours, the first glass dispensed may be
warm. Discard the first 10oz.
Refrigerator is connected to the hot water supply.
• Make sure that the refrigerator is connected to a cold water pipe.
WARNING:
Connecting the refrigerator to a hot water line may damage the icemaker.
ICE & WATER
