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Problem
Possible Cause & Solution
Ice has bad taste or
odor.
Water supply contains minerals such as sulfur.
•
A water filter may need to be installed to eliminate taste and odor problems.
NOTE:
In some cases, a filter may not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Icemaker was recently installed.
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale
taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Care & Cleaning section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry
before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor) is obstructed.
•
Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that
the arm moves freely. If your icemaker is equipped with an electronic ice shutoff sensor,
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait
24 hours to confirm proper operation.
Ice is not dispensing. Cannot hear the sound of ice dispensing.
• In the control panel, select the modes for cubed ice and crushed ice alternately to
dispense the ice.
Doors are not closed completely.
• Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.
• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/
sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.
• Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
Ice bin is empty.
• It may take up to 24 hours for each compartment to reach the desired temperature
and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is
not obstructed. Once the ice supply in the bin has been completely exhausted, it may
take up to 90 minutes before additional ice is available, and approximately 24 hours to
completely refill the bin.
TROUBLESHOOTING GUIDE
ICE & WATER
