18
TABLE OF CONTENTS
TROUBLESHOOTING
Review this table to find do-it-yourself solutions for minor performance problems.
Any service needed, other than maintenance described in this Use & Care Guide,
should be performed by a Sears or other qualified service agent.
Disconnect electrical supply before performing maintenance to the
unit. Failure to do so could result in electrical shock or personal injury.
WARNING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t run
1. Power cord not firmly plugged
into outlet.
1. Plug unit in firmly.
2. Blown house fuse or tripped
house circult breaker.
2. Check fuse or breaker in home.
Replace fuse / reset breaker.
3. Thermal protector activated.
3. Allow cleaner to cool.-Pg.5
4. Cleaner not turned on.
4. Press on/off button.
Cleaner won’t pick
up or low suction.
1. Dust bin not installed correctly
1. Review dust bin removal and
replacement - Pg.12
2. Dust bin full.
2. Empty dust bin - Pg.12
3. Brushroll worn
3. Replace brushroll - Pg.15
4. Broken or worn belt.
4. Replace belt - Pg.15
5. One or both filters clogged.
5. Remove filters and clean - Pg.13
6. Carpet height setting is
incorrect.
6. Set carpet height adjust lever
to appropriate setting for carpet
being cleaned - Pg.9
7. Vacuum circuit breaker tripped. 7. Reset breaker switch - Pg.9
8. Clog in small hose in Suction
Diverter.
8. Inspect and clean out Suction
Diverter - Pg.16
Dust escaping
from cleaner
1. Dust bin full.
1. Empty dust bin - Pg.12
2. Dust bin not installed correctly. 2. Review Dust Bin removal and
replacement - Pg.12
3. Hose not installed correctly.
3. Review hose placement - Pg.7
4. HEPA filter clogged.
4. Replace HEPA filter
5. Filter assembly not positioned
properly.
5. Ensure that filter assembly is
positioned properly.
6. Motor filter clogged.
6. Clean motor filter.
Cleaner tools won’t
pick-up
1. Hose clogged.
1. Check inlets, hose and dust
bin for obstructions: remove
obstruction. If clog persists, take
vacuum cleaner to a Sears or
other qualified service dealer.
2. Dust bin full.
2. Empty dust bin - Pg.12
3. One or both filters clogged.
3. Remove filters and clean - Pg.13
Headlight not
Working
1. Bulb burnt out.
1. Replace bulb - Pg.14
2. Loose electrical wires.
2. Take to Sears Service Center.
Cleaner is difficult
to push
1. Carpet height setting is
incorrect.
1. Set carpet height adjust lever
to appropriate setting for carpet
being cleaned - Pg.9
2. Broken or worn belt.
2. Replace belt - Pg.15
