16
Before You Call
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Entire cooktop does not operate.
House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace
fuse. If the problem is a circuit overload, have this situation corrected by a qualified
electrician.
Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back
cover).
Power outage. Check house lights to be sure. Call your local electric company for
service.
Error code is shown
Mechanical interference with control panel touch pads. Make sure nithing rest on the
control panel. Clean cooktop surface is required. Call 1-800-4-MY-HOME® for service
(see back cover).
Surface element does not heat.
No power to the appliance. Check steps under “Entire Cooktop Does Not Operate” in
this
Before You Call
checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too hot or not
hot enough.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Dial markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power
source. If you are not sure about this requirement call 1-800-4-MY-HOME® for service
(see back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only
flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Food not heating evenly.
Lightweight or warped pans were used. Be sure to use proper cookware. Use only
flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Scratches or abrasions on
Ceramic glass cooktop surface.
Coarse particles such as salt or sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
Ceramic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks on Ceramic glass
cooktop surface.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
See
Ceramic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Brown streaks and specks on
Ceramic glass cooktop surface.
Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See
Ceramic Glass Cooktop Cleaning & Maintenance
in this Use and Care Guide.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Use
recommended cleaners and cleaning method. See
Ceramic Glass Cooktop Cleaning &
Maintenance
in this Use and Care Guide.
Areas of discoloration on
Ceramic glass cooktop surface.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
creme. To avoid this occurrence use cookware with clean, dry bottoms.
