Kenmore 25102 Series, Use & Care Manual

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16
If you experience
Possible Causes Solution
First try the solutions suggested here for assistance and to possibly avoid a service call.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispenser.
Not washing like colors together.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
Use Heavy Duty Super and Heavy Duty Regular cycle for tough
cleaning. See the “Cycle Guide” to match your load with the best cycle.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Washer not performing as expected (cont.)
TROUBLESHOOTING
Not cleaning or
removing stains (cont.)
Clogged dispenser.
Incorrect dispenser
operation
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Load garments in loose heaps evenly around the washplate. Load
with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Clean Washer maintenance not done
as recommended.
Run the Clean Washer with bleach cycle monthly.
See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer’s directions.
See “Washer Care” section.
Odors
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Using wrong or too much detergent.
Use only liquid chlorine bleach in the bleach dispenser.
Not selecting Fabric Softener-On. Always select “On”, when selecting Fabric Softener option. Cycles
that use spray rinsing will add additional water for proper fabric
softener dispensing when “On” is selected.
Add only 1 or 2 garments after washer has started.
Add detergent, oxi products and color-safe bleach to the bottom
of the basket before adding the load items.
Adding detergent on top of load.
Washer not loaded as recommended.
Use dispenser to avoid chlorine bleach staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
The lid is not closed. Close the lid. The washer will not start or fill with the lid open.
Lid locked light is
flashing
A cycle was stopped or paused using
the Start/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispensers. Follow the
manufacturer’s instructions to avoid damage to your garments.
Single-dose laundry
packet not dissolving