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NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating They are normal.
Clicking:
Lid lock relay when the lid locks and unlocks.
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Hissing:
Water circulating during the cycle.
BEFORE CALLING FOR SERVICE
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washer does not function properly or does not function at all, check the following before you
call for service:
Problem
Possible Cause
Solutions
Rattling and
clanking noise
Foreign objects, such as keys, coins, or safety pins,
may be in fub or pump.
Stop washer, check tub and drain filter for foreign objects.
If noise continues after washer is restarted, call for service.
Thumping
sound
Heavy wash loads may produce a thumping
sound.
Washer load may be out of balance.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the lid
unlocks.
Vibrating
noise
Wash load may be unevenly distributed
in the tub.
Not all leveling feet are resting firmly and
evenly on the floor.
Floor not rigid enough.
Pause the cycle and redistribute the load after the lid
unlocks.
See Leveling the Washer in the Installation Instructions.
Make sure that the floor is solid and does not flex.
See Flooring in the Installation Requirements.
Water leaking
Inlet hose connection is loose at faucet
or washer.
House drain pipes are clogged.
Drain hose has come out of drain or
is not inserted far enough.
A large item such as a pillow or blanket is
above the top of the tub.
Check hoses for leaks, cracks and splits.
Check and tighten hose connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain.
If water is seen coming out of the drain, check for
proper drain hose installation and check for restrictions
in the drain. Contact a plumber to repair drain pipe.
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain. For smaller drain pipes,
insert the drain hose into the pipe as far as the drain
hose flange. For larger drain pipes, insert the drain
hose into the pipe 1-2 inches past the flange.
Use the Bulky cycle for large or bulky items Use extra
care and never wash more than half
a load of items that float such as pillows.
Stop the washer and check the load. Make sure the
load does not crest above the top edge of the tub.
Wrinkling
Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are reversed.
Always remove items from the washer as soon as the
cycle is complete.
The washer can be fully loaded, but the tub should
not be tightly packed with items. The lid of the
washer should close easily.
Hot water rinse can set wrinkles in garments. Check
the Inlet hose connections
TROUBLESHOOTING GUIDE
Kenmore 세탁기 111.2914#(EN).indd 23
2021-05-14 오후 5:56:22
