9
Before You Call
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and
expense. This list includes common occurrences that are not the result of
defective workmanship or materials in this appliance.
CONCERN
POTENTIAL CAUSE
COMMON SOLUTION
Freezer does not
run.
1.
Freezer is plugged
into a circuit that has
a ground fault
interrupt.
2.
Temperature control
is in the OFF position.
3.
Freezer may not be
plugged in or plug
may be loose.
4.
House fuse blown or
tripped circuit
breaker.
5.
Power outage.
1.
Use another circuit. If you are unsure about
the outlet, have it checked by a certified
electrician.
2.
See
Setting the Temperature Control
Section.
3.
Ensure plug is tightly pushed into outlet.
4.
Check house fuse or circuit breaker.
5.
Check house lights. Call local Electric
Company.
Freezer runs too
much or too long.
1.
Room or outside
weather is hot.
2.
Freezer has recently
been disconnected
for a period of time.
3.
Large amounts of
warm or hot food
have been stored
recently.
4.
Lid is opened too fre-
quently or too long.
5.
Lid may be slightly
open.
6.
Temperature Control
is set too low.
7.
Freezer gasket is
dirty, worn, cracked,
or poorly fitted.
1.
It is normal for the freezer to work harder
under these conditions.
2.
It takes 4 hours for the freezer to cool down
completely.
3.
Warm food will cause freezer to run more
until the desired temperature is reached.
4.
Warm air entering the freezer causes it to
run more. Open lid less often.
5.
See Lid Will Not Close in this Before You
Call Section.
6.
Turn control knob to a warmer setting. Allow
several hours for the temperature to
stabilize.
7.
Clean or change gasket. Leaks in the lid seal
will cause freezer to run longer in order to
maintain desired temperature.
Interior Freezer
temperature is too
cold.
Temperature Control is
set too cold.
Turn the control to a warmer setting. Allow
several hours for the temperature to stabilize.
Interior Freezer
temperature is too
warm.
1.
Temperature Control
is set too warm.
2.
Lid is kept open too
long or is opened too
frequently.
3.
Lid may not be
seating properly.
4.
Large amounts of
warm or hot food
may have been
stored recently.
5.
Freezer has recently
been disconnected
for a period of time.
1.
Turn control to a colder setting. Allow
several hours for the temperature to
stabilize.
2.
Warm air enters the freezer every time the
lid is opened. Open the lid less often.
3.
See Lid Will Not Close in this Before You
Call section.
4.
Wait until the freezer has had a chance to
reach its selected temperature.
5.
Freezer requires 4 hours to cool down
completely.
Freezer external
surface
temperature is
warm.
The external freezer
walls can be as much
as 30°F warmer than
room temperature.
This is normal while the compressor works to
transfer heat from inside the freezer cabinet.
