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4) In order to assert claims under the guarantee, the following steps are ne
-
cessary: Please contact Customer Service by email, fax or phone, so that we
can email you further information. Send the faulty device to the given service
address, enclosing the guarantee card below as well as your original proof of
purchase. If the defect is covered by our guarantee services, you will receive
back a repaired or a new device. The return shipment costs will be paid by us.
5) Claims under the guarantee are excluded in cases of damage due to:
- Abusive or incorrect use
- Environmental exposure (humidity, heat, overvoltage, dust, etc.)
- Failure to follow the safety precautions applicable to the device
- Failure to follow the instruction manual
- Use of force (e. g. strike, kick, drop)
- Interference by a service address not authorized by us
- Arbitrary attempts at repair
- Shipment in packaging which is not transport-proof
6) We also offer you to repair defects or damages to the device, which are not
(or no longer) covered by the guarantee, against reimbursement of costs.
Please contact Customer Support for an individual offer.
In this case, shipping costs are at your charge.
KeMar GmbH
Rohlfsstr. 5
81929 München
Germany
Tel.: +49 (0)89 28857266
Fax: +49 (0)89 28857265
Email: [email protected]
WEEE-Reg.-Nr. DE 52269647
