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24. Warranty and after-sale services
⚫
Warranty Period
One (1) year from the date of receipt of this product.
⚫
Warranty Details, After-sales Service
This product passed the strict inspections of KEM and, except for consumables,
KEM warrants this product, under normal use, for one (1) year from the date of
receipt of this product or the date of installation by KEM service personnel or by
authorized personnel. (In principle parts and consumables will be supplied for at
least seven (7) years after discontinuation of this product.)
Should an initial failure occur during the warranty period, KEM will decide
whether to replace this product or to correct defects.
Note that secondhand or pre-owned products are not covered by warranty.
For more information,
see ‘Quality
Assurance’ on
our website
(http://www.kyoto-kem.com).
⚫
Exclusion
Warranty shall be void where:
⚫
Malfunction is caused by usage environment, usage method, maintenance,
or storage method that departs from the description in this operation
manual;
⚫
Breakage and/or malfunction is caused by careless handling such as, but
not limited to, exposing to or submerging in water, or dropping down;
⚫
Breakage and/or malfunction is caused by excessive force applied to
plastics and the like;
⚫
Malfunction is caused by any device, part and/or chemical other than those
supplied by KEM;
⚫
Overuse has led to fatigue or wear of parts;
⚫
Leakage of batteries;
⚫
This product has been moved or transported to another place once
accepted and installed;
⚫
Breakage and/or malfunction is caused by conditions beyond control of
KEM including, but not limited to Acts of God such as fire, earthquake,
lightning strike, flood, etc.;
KEM is also unable to offer warranty and related services of repairs and
maintenance checks of any kind once specifications, capability, features and/or
functions of this product as well as its parts are changed, altered or remodeled
by unauthorized personnel.
