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Troubleshooting
There are many common issues you may experience with your cooler that can be solved very easily, without the need of
a service call. Try the tips below to troubleshoot your unit should you experience any problems:
PROBLEM
POSSIBLE CAUSE
Smell/odor
Contents are out of date or incorrectly packaged.
Spillage has occurred.
Doors do not close
properly
Obstructions are preventing door closure.
Door seal is warped or torn.
Appliance is not level.
Unusual noises
Appliance is not on a flat, level surface and is not stable.
There is not sufficient spacing around the appliance and the appliance is touching other
items.
Bubbling and gurgling noises are normal, and are emitted as the coolant fluid flows
through the pipes within the system.
Water flowing sounds are normal, and occur when water flows into the drain trough
during the defrosting process.
Compressor noise is normal, and indicates that it is operating properly. As the
compressor is being energized, it might run a bit more noisily for a short period of time.
Contraction and expansion of the inside walls may cause popping and cracking noises.
Fridge door will not open
If the door has just been opened, leave it for a few minutes to allow the air pressure to
equalize before trying again.
Compressor runs
continuously
Temperature is set too cold; select a warmer setting.
Door is open, or something is obstructing door closure.
Door gaskets are worn, dirty, or damaged.
A large number of items have been added to the fridge.
Room temperature is hotter than usual.
External fridge surface is
warm
Exterior walls can be warmer than room temperature when the compressor works to
transfer heat from inside the fridge cabinet; this is normal.
Fridge doesn’t work
Appliance is not switched on.
There has been a power cut.
Plug is faulty.
Fuse has blown.
Voltage is not correct for the appliance.
There may be faults with the socket; to test, try the appliance’s plug by connecting it to a
socket that you are sure is working.
Temperature inside of the
cabinet is not cold enough
The appliance is too full.
Thermostat is not set to a suitable temperature.
Appliance has been placed in direct sunlight or too close to a heating source.
Ambient temperature is outside of the operation limits of the appliance.
Appliance door is opened too frequently in humid conditions, causing a buildup of
moisture.
Door is not closed completely.
Door gasket does not seal properly.
Cooler does not have the proper clearances at the sides/back.
Moisture has formed on
the inside or outside walls
of the fridge
Hot or humid weather increased the internal rate of frost build-up; this is normal.
Open the door less often and make sure it is always properly closed.
Outer surfaces of the
appliance are wet
Condensation will form on the outside of the cooler if it operates in moist areas; simply
wipe it dry.
Summary of Contents for HK-46-SD
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