What’s in the Box
■
1 Router preloaded with KeeneticOS;
■
2 Omni-directional 4G antennas;
■
1 Level VI energy-efficient 100—240 V power adapter;
■
1 Ethernet cable;
■
1 Quick Start Guide (multilingual);
■
1 Quick Start Guide (English).
Device Warranty
For the most up to date Warranty Information, please visit our
website
keenetic.com/legal
.
Your Keenetic device comes with a non-transferable 3-year warranty
from the documented date of purchase (including your 2-year
European Limited Warranty). Valid claims in case of a defect will
be honored subject to local legal requirements.
Safety Instructions
■
Your Keenetic device is ONLY for indoor use — NEVER use
it outside.
■
Before use, remove protective labels from your Keenetic device,
and ensure vents are unblocked.
■
Never use your Keenetic device in an enclosed space, and ensure
that the Keenetic-supplied power adapter is always easily
accessible.
■
ONLY use a Keenetic-supplied power adapter — cease to use any
damaged adapter IMMEDIATELY.
■
Your Keenetic device and its power adapter contain no
user-serviceable parts — DO NOT OPEN.
■
Keep your Keenetic device away from water, excessive humidity
or heat, and direct sunlight.
■
Your Keenetic device can be safely wall-mounted using two
screws, firmly attached, on any wall surface strong enough
to support 4 times the device’s weight.
Certification Information
Keenetic Limited hereby declares that this device is in compliance
with all relevant provisions of directives 2014/53/EU, 2009/125/
EC, and 2011/65/EU. Details of the original EU declaration may
be found at
keenetic.com
within details on specific model
pages.
This device complies with EU radiation exposure limits set forth
for an uncontrolled environment.
This equipment should be installed and operated with
a minimum distance of 20 cm between the antennas and
a person’s body.
The frequency and the maximum transmitted power for your
device, per the requirements of the EU are:
4G/3G
Band 1 (1920-1980 MHz), Band 3 (1710-1785 MHz),
Band 7 (2500-2570 MHz), Band 8 (880-915 MHz),
Band 20 (832-862 MHz), Band 38 (2570-2620 MHz),
Band 39 (1880-1920 MHz), Band 40 (2300-2400 MHz),
Band 41 (2555-2655 MHz): Power class 3 (23 dbm ± 2 dB).
Wi-Fi
2400-2483,5 MHz:
20 dBm.
Per (EC) No 1275/2008, the power consumption in networked
standby if all wired network ports are connected and all wireless
network ports are activated is 1,8 W.
Disposal
In accordance with European directives, your
Keenetic device, including the power adapter
and cables may not be disposed of with general
household waste. Consult your local authority
or your supplier for information about disposal.
Notice
When you use your Keenetic device (including when you connect
your Keenetic device the first time), Keenetic Limited will process
certain personal data about you, e.g., service tag, serial number,
model name, software version, and IP address of your Keenetic
device.
For more information, please go to
keenetic.com/legal
.
If you are in the European Union / European Economic Area,
Keenetic GmbH will process certain personal data about you,
e.g., service tag, serial number, model name, software version,
and IP address of your Keenetic Router. Please read our Device
Privacy Notice for the European Union / European Economic Area
at
keenetic.com/legal
.
LED Lights, Antennas, Buttons and Ports
Frequently Asked Questions
1.
4G Antennas
Two omni-directional 4G antennas.
2.
Wi-Fi Antennas
Two fixed precision printed dipole Wi-Fi antennas
with 5 dBi gain. We recommend keeping the
antennas in a vertical position.
3.
Reset Button
B
Restores the original factory settings and resets the
administrator password. For instructions on how
to reset your Keenetic device to factory settings, see
the Frequently Asked Questions section below.
4.
4G Antenna Connectors
Two SMA connectors for 4G antennas. If necessary,
you may connect, via the SMA connector,
an external directional MIMO antenna (sold
separately).
5.
SIM card slot
G
Micro-SIM card slot. If you use a Nano-SIM card, you
must use an adapter.
6.
Network Port 0
The blue port, marked 0, is preconfigured for
Internet connection.
7.
Network Ports 1, 2 & 3
By default, these ports are intended for home
devices, but they can be reconfigured and used
to connect to the Internet.
8.
DC Power Socket
F
For use with the power adapter supplied in the
package. The Keenetic device is designed for
continuous operation and does not need
to be powered off daily.
9.
Status LED
C
Solid green
— Ready for operation.
Blinking green
— Rebooting or
updating the operating system.
Rapidly blinking for 2 seconds followed by
continuous illumination
— The Wi-Fi Control
Button has been pressed, and the function
assigned to the button has started.
Rapidly blinking for 2 seconds followed
by no illumination
— The Wi-Fi Control
Button has been pressed, and the function
assigned to the button was stopped.
Off
— Off.
10.
Internet LED
A
Solid green
— 4G or wired Internet connection.
Solid orange
— 3G Internet connection.
Blinking green / orange
— Traffic counter
reached data warning level on metered
mobile broadband network connection.
Off
— No Internet connection.
11.
Mobile Network LED
E
Solid green
— Good signal strength.
Blinking green
— Traffic counter reached data
limit level on metered mobile broadband network
connection. Mobile network disconnected.
Solid blue
— Weak signal strength.
Blinking blue
— Connecting to a
mobile broadband network.
Solid red
— Invalid or missing SIM
card, or incorrect PIN code.
12.
Wi-Fi LED
D
Solid green
— Wi-Fi network enabled.
Blinking green
— Transferring data.
Blinking slowly
— Quick connection
session (WPS) in progress.
Off
— Wi-Fi network disabled.
13.
Wi-Fi Control Button
D
By default, this button allows you to easily add
extenders to the Keenetic Mesh Wi-Fi System,
or other WPS-compliant devices to the wireless
network.
Pressing it once
— Starts a quick connection
session for adding a new device.
Pressing and holding for 3 seconds
—
Turns the Wi-Fi on or off.
You can assign other functions to this button
if necessary.
1
3
2
4
4
5
9
10
11
12
13
6
7
8
What should I do if I can’t access the
Initial Setup Wizard page or the Keenetic
Web Interface page?
1. Make sure that your mobile device / computer
is connected to your Keenetic device (in Router
Mode) via Wi-Fi or an Ethernet cable and set
up to obtain an IP address and DNS servers
automatically.
2. Check that you have correctly entered the
appropriate Keenetic device web address: either
my.keenetic.net
(recommended)
or
192.168.1.1
or
192.168.2.1
.
3. Reboot your mobile device / computer and your
Keenetic device.
4. If the Initial Setup Wizard page is still not
appearing, please follow the instructions below
to reset your Keenetic device.
What should I do if I can’t access the
Internet via a mobile broadband
connection?
1. If the Mobile Network LED
E
is steady red:
a. Verify that your SIM card is 3G or 4G data-
enabled and inserted correctly in the SIM slot
(with an adaptor if a Nano-SIM card).
b. Verify if a PIN is required, and if so, enter
the correct PIN provided by your ISP in the
Internet settings.
2. If the Mobile Network LED
E
is blinking blue:
a. Make sure that your SIM card has not
expired.
b. Verify that your Keenetic device is in your
ISP’s service area.
c. Confirm with your ISP if mobile broadband
service is enabled for your account.
d. Confirm with your ISP if you are in a roaming
service area. If you are, make sure roaming
is permitted for your account and Data
Roaming is enabled in your Keenetic device’s
Internet settings.
e. Verify the parameters provided by your ISP
are correctly entered in the Internet settings.
3. If the Mobile Network LED
E
on the Keenetic
device (in Router Mode) is steady blue or green,
verify that your SIM card has sufficient credit.
4. If the Internet LED
A
on the Keenetic device
(in Router Mode) is illuminated and solid green,
please check the wired or Wi-Fi connections
between your Keenetic device and home
devices, including any Keenetic extenders.
What should I do if I can’t access the
Internet via an Ethernet cable or DSL /
Fiber / Cable / Satellite modem?
1. If the Internet LED
A
on the Keenetic device
(in Router Mode) is not illuminated, consult your
ISP to make sure that that service is available,
and that you are using the correct connection
parameters, e.g. account login and password,
authentication protocol, MAC address, etc.
Make any necessary changes.
2. If the Internet LED
A
on the Keenetic device
(in Router Mode) is illuminated, please check
the wired or Wi-Fi connections between your
Keenetic device and home devices, including
any Keenetic extenders.
What should I do if I forget my wireless
password?
The default password for connecting to the Wi-Fi
network can be found on a sticker on the back of
your Keenetic device. If the default Wi-Fi password
has been changed and subsequently lost, the
changed password can be retrieved or reset by
logging in to
my.keenetic.net
or in the Keenetic
Mobile Application.
What should I do if I forget my Web
Interface page password?
To create a new password, please follow the
instructions to restore the factory settings on your
Keenetic device in the question below.
How do I reset/restore the original
factory settings on my Keenetic device?
Make sure that your Keenetic device is connected
to a power supply. Press and hold the Reset Button
B
until the Status LED
C
begins to blink rapidly,
release the Reset Button and wait while your
device restarts.
Important:
After restoring factory settings, you
will need to reconfigure your Internet connection
and re-add extenders to your Mesh Wi-Fi System.
20 mm or longer
67 mm
3.0~3.5 mm
1.5~2.0 mm
5.0~6.5 mm
