14
Repair
Note:
Only complete motor assemblies will be accepted for warranty repair. The power cord and all other components must be
returned with the motor as originally assembled. Any missing parts will be replaced at the customer’s expense and, if
determined to
have caused the failure, could void the entire warranty. Some parts are essential for structural support during shipping and others,
such as the power cord, are essential to properly diagnose potential causes of failure. It is not necessary to return the control box or
float with the motor assembly.
Any required repairs must be performed by Kasco Marine. Any alterations or changes made to Kasco units by an unauthorized
source will void the warranty. This includes tampering with the unit, power cord, and/or control box.
A physical
Kasco Repair Form
must be included with any equipment sent to Kasco or an Authorized Repair Center. This form can
be found under the Product Support section of kascomarine.com. If no Repair Form is available, include your name and physical
address for return delivery of the repaired unit and a daytime phone number and/or e-mail address for correspondence regarding
the warranty claim.
Once warranty coverage has been established, the equipment may be sent to any Kasco Authorized Repair Center or to Kasco at:
Kasco Marine, Inc.
800 Deere Rd.
Prescott, WI 54021
Attn: Repairs
Non-Warranty Repairs:
Most failed equipment can be repaired at substantially lower costs than replacement with new. If your
aerator requires repair and is no longer covered under warranty, please contact Kasco Marine or your local distributor for available
options. Please ship according to the instructions above.
•
Kasco Marine does estimates on repairs at the request of the customer. The request for estimate should be included in the
letter that accompanies the returned unit and must include a daytime phone number and/or e-mail address. We will contact
the customer with a total after the unit has been evaluated, but before the work is performed.
•
All estimates that are rejected for repair will be destroyed unless otherwise directed by the customer. Rejected equipment
can be returned at
the customer’s expense for shipping a
nd handling charges.
Billing:
All non-warranty repairs will be returned and billed to the customer unless otherwise directed. Kasco Marine accepts Visa
and MasterCard credit card payments. Kasco Marine will call for credit card information upon completion of the estimate at the
customer’s request.
Please see the Product Support section of kascomarine.com for more information about warranty and repairs. Contact Kasco
Marine at 715-262-4488 or [email protected] for additional information and your closest Authorized Repair Center.
Summary of Contents for VFX Series
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