SmartVision & SmartVision LITE
– User Guide (Rev. 2.5 – version SW 1454)
78
Assistance
This feature enables you to get support from a third party via a private and secured
VPN based server, which will have temporary access to your smartphone and
assist
you in setting up your Smart
Vision
.
Request of assistance
From the home screen, click on "
Favorites
"
, then on "
Assistance
"
.
Enter the
third party’s phone number to send him/her a SMS or E-mail address.
Click on "
Request assistance
" to send an assistance request message that contains
your
handset’s connection information.
Remote access to Smart
Vision
Once the message has been sent, connection is established with the support person.
Upon receiving the message, the support person will download a remote control
software (VNC type) to a pc in order to be able to enter the details (server address
and password) received in the SMS or Email.
Please note: to find out more about VNC compatible applications, please visit our
website
www.kapsys.com
, under Support, and Smart
Vision
by KAPSYS.
The support person will take control of your smartphone via the pc keyboard and
mouse:
