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Kaspersky Anti-Virus 5.6 for MS ISA Server 2000 Enterprise Edition
This information is displayed in the
Settings for updating from
Internet
dialog box (Figure 37).
2. If a local proxy of the ISA Server is used:
c. Make sure that your server can connect to the Kaspersky Lab
update servers. For example, configure the Internet options of
Internet Explorer on the same computer where Kaspersky Anti-
Virus is installed and open any web page.
d. Check the authentication mode on the proxy server and, if nec-
essary, specify the user name / password in the Kaspersky
Anti-Virus updater settings (see Figure 37).
Kaspersky Anti-Virus starts updating under the
Lo-
calSystem
account that has limited default rights on
the local network (see section 4.3 on page 47).
3. If updating is performed through another proxy server or without us-
ing a proxy, make sure that the ISA Server Firewall filter (only in
In-
tegrated
and
Firewall
modes) allows the updating application to ac-
cess the Internet.
If the application is configured to retrieve updates from either a local or
shared folder (Figure 36), the following issues might occur:
•
There are no access rights to the specified folder;
•
Database files are placed in incorrect order in the storage.
For correct updating, it is required that the anti-virus
database be located in the specified folder in the
same order as they are downloaded from the
Kaspersky Lab update servers.
In addition to the problems described above, during centralized updating
the main server must possess read and write access rights on the
shared folder used as an update storage. All servers must have read
access rights.
If the issue is not solved after you performed the steps above, please
contact Kaspersky Lab Technical Support (see Appendix A).
