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10. RMA PROCEDURE
ALL DUPLICATORS BEING SERVICED MUST BE PACKED IN THE ORIGINAL
PACKAGING.
If you do not have your original packaging, you can purchase replacement packaging
for $25.00 from Kanguru’s Technical Support Department. Kanguru Solution’s warranty will not be
honored in the event that a duplicator is received improperly packaged, altered, or physically damaged.
STEP ONE:
Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for
30 days upon assignment. Any return without a valid RMA number will be returned to the customer at
their expense.
STEP TWO:
Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru Solutions
is not responsible for if the package is lost or damaged in transit. We suggest using a shipping company
that utilizes a “tracking” feature to verify “proof of delivery.” The customer is responsible for shipping
charges when returning a product outside of the warranty period. For product still within the warranty
period, the customer is only responsible for shipping the duplicator to Kanguru Solution’s service Center,
and shipping back to the customer is covered by Kanguru Solutions.
RMA Procedure
