-17-
your Bios to the latest version. Please contact your motherboard manufacturers for help with that. If you
still have problem you cannot resolve, please contact Kanguru Technical Support at 1-508-376-4245,
option 2.
Macintosh USB Hi-Speed FAQ
Q1: What is USB Hi-Speed?
USB Hi-Speed is the next evolution in USB technology. It feature transfer speed of up to 480Mbits/sec,
a dramatic increase of 40 times over the speed of USB 1.1. It allows for creation of newer class of high
speed peripherals. USB Hi-Speed preserves the USB 1.1 ease of use, plug and play, driver auto
installation and power management features. USB Hi-Speed is fully forward and backward compatible
with USB 1.1 allowing the use of USB 1.1 devices and cables with USB 2.0 host controller.
Q2: Can I plug in USB Hi-Speed Drive into USB 1.1 ports?
Yes. However, it will only run at the speed of USB 1.1.
Q3: Can I use USB Hi-Speed Device at the same time with USB 1.1 devices?
Yes. USB Hi-Speed devices can coexist with USB 1.1 devices.
Q4: Can I use this device with OS 8.6, 9 & OS X?
Yes. You must make sure you have a USB 2.0 card installed and driver loaded, so you can take
advantage of USB 2.0 speed.
Q5: Can I format the Flash Drive in Macintosh?
Yes. However, it is better to format Flash Drive as FAT for best compatibility.
Q6: What is the format of the Flash Drive?
Flash Drive uses FAT format. It is ready to be used in a PC and Macintosh. FAT is usable in Windows
98SE/ME/2000/XP and Macintosh. You may reformat the drive using FAT32 or NTFS.
Q7: The drive icon does not show up. What can I do?
Try unplugging the Flash Drive from the system and plugging in again. Also please try upgrading your
USB 2.0 PCI card or CARDBUS driver.
Q8: Should I update my driver?
Yes, it is a good idea to always keep your driver up to date. Please regularly check our website for driver
updates. It is also a good idea to update the driver for your USB 2.0 card. Please check your
manufacturer for the update. It is also a good idea to check Apple’s website at
http://www.apple.com/support for update to USB driver.
Q9: Can I use the Security Utility in Macintosh?
No. We do not support the Security Driver in Macintosh.
Q10: After following all the troubleshooting tips, the device still does not work. What can I do?
Please check with Apple for any USB driver update. Also, please go to Apple website to check for any
update to the OS. You might also want to update your Firmware to the latest version. Please contact
Apple for help with that. If you still have problem you cannot resolve, please contact Kanguru Technical
Support at 1-508-376-4245, option 2.
Trademarks
Windows is a registered trademark of Microsoft Corporation. All other brands or product names
mentioned in this manual are trademarks or registered trademarks of their respective companies.
