KanexPro HDBT-VTSC72-4K, User Manual

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After-­‐sales Service
If there appear some problems when running Compact Scaler Switcher, please check and deal with
the problems referring to this user manual. Any transport costs are borne by the users during the
warranty.
1)
Product Limited Warranty: We warrants that its products will be free from defects in materials
and workmanship for three years, which starts from the first day you buy this product (The
purchase invoice shall prevail).
Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the unit is
within the Warranty period, must be presented to obtain warranty service.
2)
What the warranty does not cover (servicing available for a fee):
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Warranty expiration.
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Factory applied serial number has been altered or removed from the product.
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Damage, deterioration or malfunction caused by:
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Normal wear and tear
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Use of supplies or parts not meeting our specifications
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No certificate or invoice as the proof of warranty.
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The product model showed on the warranty card does not match with the model of the product
for repairing or had been altered.
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Damage caused by force majeure.
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Servicing not authorized.
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Any other causes which does not relate to a product defect
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Delivery, installation or labor charges for installation or setup of the product
3)
Technical Support: Email to our after-­‐sales department or make a call, please inform us the
following information about your cases.
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Product version and name.
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Detailed failure situations.
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The formation of the cases.
Contact KanexPro directly at 888-­‐975-­‐1368 or email us at support@kanexpro.com .