Installation guide
Kamstrup A/S • 55123402_A1_EN_12.2022
8
2G/4G Network Module • HC-003-80
3 Connecting to READy Manager
When the CALL function in the meter has been activated, the meter will try to establish contact to the READy servers. If the
call is successful, the Last seen time in READy for the module under Infrastructure, like in figure 1, now affects the time of
the CALL. When the module sends data for the first time, READy automatically recognizes which meter is connected to which
module.
4 Troubleshooting
If no OK appears in the meter display after the CALL function has been activated, you can see further information in the
display.
You can also test if the meter has been read via your mobile phone:
1
Open a browser, and enter https://check.kamstrup.com/.
2
Enter the serial number of the meter or the module.
3
Press the button “Test the connection”.
Display information
Menu index 49 can also be helpful in troubleshooting.
4.4.1 2-x01-4: Module status
Menu
Menu index
Information
Example of display reading
2-x01-4
49
Module status
Typical status codes during installation:
• 255 No connection attempted yet
• 0 Transfer OK and all data sent
• 1 Waiting for the network registration to complete
• 2 Registration of network declined
• 3 Waiting for a receipt from server
• 4 Registration of network failed
• 5 Missing antenna
• 6 Connection error due to low voltage
• 7 Data delivery timeout
• 8 Data delivery timeout without an ACK
• 9 Could not connect
• 10 Waiting for transfer
• 11 DNS lookup error
• 16 Flash write error
• 32 Server error (possibly missing/wrong TEK)
• 33 Waiting for connection
• 34-35 Internal error
If no connection can be established, please contact Kamstrup Support with the following information:
Meter serial no.
2G/4G or NB-IoT serial no.
Display index 47 and 49
